Top Contact Center Executive jobs in Salt Lake City, UT

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

J
Contact Center Representative
  • Jordan Credit Union
  • Sandy, UT FULL_TIME
  • Jordan Credit Union seeks an employee who cares about the financial needs of our members and will do everything they can to make our member's day better. He/She must find satisfaction in serving others, understand the value and purpose of their job, strive for personal growth and excellence, and work autonomously through learning and innovation.

    HOURS

    Monday through Friday from 8:45 am to 6:15 pm with a half day off each week.

    DUTIES

    Assist members and potential members with their telephone and text requests in a quick, courteous, and accurate manner. Maintain a pleasing and professional demeanor while addressing member concerns and questions. Act as liaison between members and other internal departments, transferring calls and texts to appropriate staff.

    QUALIFICATIONS

    You must be 18 years or older to work for Jordan Credit Union. Ability to fluently speak, read, and write in both Spanish and English is preferred.

  • 7 Days Ago

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Senior Director, Contact Center Operations
  • Golden Customer Care
  • Salt Lake, UT FULL_TIME
  • We’re Looking For A: Sr. Director, Contact Center Operations to lead all aspects of the Golden Customer Care’s contact center, from its daily operations to its long-term strategic success. Ensures tha...
  • 9 Days Ago

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Wealth Contact Center Development Associate (Agency)
  • Wells Fargo
  • SALT LAKE CITY, UT FULL_TIME
  • About this role:Wells Fargo is seeking a Wealth Contact Center Development Associate. Working within a contact center environment, in this role you will be responsible for new business development of ...
  • 18 Days Ago

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Manager, Workforce Planning - Contact Center Operations
  • Progressive Leasing
  • Draper, UT OTHER
  • Job Description We are currently hiring a Manager, Workforce Planning to help grow our company and ensure our mission is achieved! Employee Value Proposition (EVP): PROG is dedicated to providing peop...
  • 2 Months Ago

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EXECUTIVE CHEF - JAZZ @ DELTA CENTER
  • Compass Group Careers
  • Salt Lake, UT FULL_TIME
  • Levy Sector Salary: $100,000.00 Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part...
  • 15 Days Ago

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EXECUTIVE CHEF - JAZZ @ DELTA CENTER
  • Compass Group
  • Salt Lake, UT FULL_TIME
  • Levy Sector Salary: $100,000.00 Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part...
  • 1 Month Ago

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0 Top Contact Center Executive jobs found in Salt Lake City, UT area

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***Client Service Advisor | Remote in Utah***
  • Vaco
  • Salt Lake City, UT
  • Job Title: Client Service Advisor Location: Remote in Utah Duration: 12-months Contract (Possible extension/conversion) ...
  • 3/28/2024 12:00:00 AM

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Licensed Property & Casualty Insurance, Customer Service Rep (Hybrid)
  • Brewster Insurance Group - American Family Insurance
  • Salt Lake City, UT
  • Job Description Job Description Customer Service Representative, Property & Casualty PL Insurance (Hybrid/Remote Option)...
  • 3/28/2024 12:00:00 AM

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Customer Experience Representative (Part-Time)
  • Belong Home, Inc.
  • Salt Lake City, UT
  • **Customer Experience Representative (Part-Time)** Salt Lake City, UT / Experience / Full-time **Our mission is to creat...
  • 3/28/2024 12:00:00 AM

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Customer Experience Specialist Salt Lake City, Utah
  • Parkerservices
  • Salt Lake City, UT
  • **Customer Experience Specialist** Customer Experience Representatives needed for award-winning eBike company **Must liv...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Collabera
  • Salt Lake City, UT
  • Job Description Job Description Note: The position is Onsite (No Work from Home). Banking / Financial experience is a Mu...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate
  • Collabera
  • Salt Lake City, UT
  • Job Description Job Description Note: The position is Onsite (No Work from Home). Banking / Financial experience is a Mu...
  • 3/25/2024 12:00:00 AM

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Part-Time Customer Service Representative I
  • Utah Retirement Systems
  • Salt Lake City, UT
  • About The Company: PEHP Health & Benefits is a division of the Utah Retirement Systems that proudly serves Utahs public ...
  • 3/25/2024 12:00:00 AM

A
Customer Service Specialist
  • Adapt Health LLC
  • Salt Lake City, UT
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 3/25/2024 12:00:00 AM

Salt Lake City has an area of 110.4 square miles (286 km2) and an average elevation of 4,327 feet (1,319 m) above sea level. The lowest point within the boundaries of the city is 4,210 feet (1,280 m) near the Jordan River and the Great Salt Lake, and the highest is Grandview Peak, at 9,410 feet (2,868 m). The city is in the northeast corner of the Salt Lake Valley surrounded by the Great Salt Lake to the northwest, the steep Wasatch Range to the east, and Oquirrh Mountains to the west. Its encircling mountains contain several narrow canyons, including City Creek, Emigration, Millcreek, and Par...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$224,904 to $368,059
Salt Lake City, Utah area prices
were up 2.3% from a year ago

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Everyone was frustrated, especially the call center agents.
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