Top Contact Center Executive jobs in Ohio
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
- Golf Galaxy GolfWorks, Inc
-
Newark, OH
PART_TIME,FULL_TIME
-
Primary Purpose:
The Contact Center Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products, services and programs as well as communicating effectively with team members within the Contact Center and throughout the company.
Essential Functions and Responsibilities:
a. Regularly assist customers at all customer levels by processing orders, answering technical questions and solving customer issues that may be received by telephone, email, the company website, the company voice mail and social media sites.
b. Regularly read Company reviews and contact customers by telephone, email or social media sites regarding orders and/or issues.
c. Process customer requests, order changes, tracers and replacement orders.
d. File claims for damaged or lost packages with shipping vendors.
e. Regularly follow proper procedures for up/cross selling, participate in sales contests and reach goals set by Contact Center Manager.
f. Provide timely feedback to the Contact Center Manager regarding service failures or customer concerns.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus opportunities
- Commission pay
Work Location: In person
- 17 Days Ago
- LYP Health Management
-
Cincinnati, OH
FULL_TIME
- Grow your career with us! Do you enjoy connecting with people in a compassionate manner? Are you a strong communicator who thrives when helping others? Do you want to work for a company that values it...
- 22 Days Ago
- Dover-Phila Federal Credit Union
-
Dover, OH
FULL_TIME
- DOVER PHILA FEDERAL CREDIT UNION is a financial services leader in Tuscarawas county and has been serving members since 1953. We have locations in Dover, New Philadelphia, Uhrichsville and Newcomersto...
- 2 Days Ago
- MRA Recruiting Services
-
Dublin, OH
FULL_TIME
- Job Title: Contact Center Assistant ManagerCompany: BMI Federal Credit UnionLocation: Dublin, OHStarting Hourly Range: $25.50 - $32.00Schedule: Scheduling flexibility is required between 7:30 a.m. and...
- 2 Days Ago
- MRA-The Management Association
-
Dublin, OH
FULL_TIME
- Job Title: Contact Center Assistant Manager Company: BMI Federal Credit Union Location: Dublin, OH Starting Hourly Range: $25.50 - $32.00 Schedule: Scheduling flexibility is required between 7:30 a.m....
- 2 Days Ago
- Cinfed Credit Union
-
Cincinnati, OH
FULL_TIME
- At Cinfed Credit Union, we pride ourselves on being a member-first organization. As an employee, you’re a member too! Our passion, which drives everything we do, is helping our community and those who...
- 4 Days Ago
Top Contact Center Executive jobs at Popular Companies
- MCI Jobs
-
Mahwah, NJ
- POSITION OVERVIEW: Job Title: Director of Call Center Operations Job Type: Full-time, Permanent Location: Onsite, Cape T...
- 4/26/2024 12:00:00 AM
- Mass Markets
-
Dallas, TX
- POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced...
- 4/26/2024 12:00:00 AM
- MassMarkets
-
Wichita, KS
- POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced...
- 4/26/2024 12:00:00 AM
- MAXIMUS, Inc.
-
Boston, MA
- Description & Requirements Since 1975, Maximus has operated under its founding mission of Helping Government Serve the P...
- 4/26/2024 12:00:00 AM
- Mercy Medical Center
-
Baltimore, MD
- Overview: The Call Center Operator / Specialty Concierge's primary purpose is to serve as a scheduling liaison for patie...
- 4/25/2024 12:00:00 AM
- Grand Sierra Resort and Casino
-
Reno, NV
- Grave shift differential additional $1.00/an hour. Essential Job Functions: •Courteously answers incoming telephone call...
- 4/24/2024 12:00:00 AM
- HOMEFIX CUSTOM REMODELING
-
Laurel, MD
- Job Description Job Description Homefix is currently seeking a leader of our call center operations. This position requi...
- 4/24/2024 12:00:00 AM
- Falck
-
Orlando, FL
- Falck Global Assistance is a business unit of the Falck Group – a company headquartered in Copenhagen, Denmark. Our serv...
- 4/23/2024 12:00:00 AM