Top Contact Center Executive jobs in Newport News, VA
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
- BayPort Credit Union Brand
-
Newport, VA
FULL_TIME
-
The primary purpose of this position is to respond to a high volume of telephone inquiries about company products and services, and ensure both current and potential members receive quality service by resolving questions, complaints, and requests via the telephone.
Responsibilities include:
- Identify member needs and provide information on membership eligibility, account information, loan products and other Credit Union services.
- Respond to member requests, problems and concerns via telephone communication.
- Educate members on Credit Union products and services that will benefit both parties by listening, anticipating member needs and recommending appropriate product solutions.
- Cultivate and retain member relationships by providing quality service with a professional positive attitude.
This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.
- 1 Month Ago
- Pineapple Inn & Housing Center
-
Williamsburg, VA
PART_TIME,FULL_TIME
- Come work with a great team at a unique hotel! The Pineapple Inn & Housing Center is looking for a Houseman/Housekeeper. Must be able to lift heavy items - up to 30lb Maintain and clean rooms, bathroo...
- 15 Days Ago
- Newport News Nursing and Rehabilitation Center
-
Newport, VA
FULL_TIME
- Looking for qualified Interim Nursing Home Administrators to join our team at the Newport News Nursing and Rehabilitation Center! We are searching for a Licensed Nursing Home Administrator (LNHA) to j...
- Just Posted
- Top Docs, Inc
-
Williamsburg, VA
FULL_TIME
- We are seeking a Nurse Practitioner interested in working with a care model that delivers exceptional results in post-acute and long-term care at a Skilled Nursing Facility. New Grads are Welcome! Res...
- 22 Days Ago
- Top Guard Security
-
Hampton, VA
FULL_TIME
- GREAT OPPORTUNITY NEEDED Armed & Unarmed Campus & Commercial Security Guards for Hampton, Newport News Looking to make a difference, or perhaps looking for a career then join us. Location : Top Guard ...
- 1 Day Ago
- Top Guard Security
-
Hampton, VA
FULL_TIME
- Overview Top Guard Security is seeking responsible individuals to conduct vehicle and/or foot patrol to secure client facilities and protect client’s employees, customers, tenants, and property from h...
- 4 Days Ago
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0 Top Contact Center Executive jobs found in Newport News, VA area
- Food Lion
-
Portsmouth, VA
- Address: USA-VA-Portsmouth-3539 Airline Blvd. Store Code: Store 02659 Front End (7236112) Food Lion has been providing a...
- 4/25/2024 12:00:00 AM
- TripArc
-
Portsmouth, VA
- **After-Hours Customer Support Consultant (Travel Services)** * Portsmouth, NH 03801, USA * Employees can work remotely ...
- 4/24/2024 12:00:00 AM
- Anthem, Inc.
-
Norfolk, VA
- **Customer Care Representative I** Location: Norfolk, VA JobFamily: Customer Service Req #: PS68461 Date Posted: Feb 26,...
- 4/24/2024 12:00:00 AM
- PeopleShare
-
Newport News, VA
- PeopleShare is searching for a Bilingual Social Services Specialist to provide ongoing social work services to families ...
- 4/23/2024 12:00:00 AM
- ADP, Inc.
-
Norfolk, VA
- **Customer Service Specialist I Dec. 2021 / May 2022 Grads** Req Number: 215742 Category: Client Service Posted Date: Ja...
- 4/23/2024 12:00:00 AM
- ABNB Federal Credit Union
-
Yorktown, VA
- Employee Perks Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability ...
- 4/22/2024 12:00:00 AM
- Hampton Roads Transit
-
Norfolk, VA
- ** Hampton Roads Transit** ** Customer Service Operations Liaison (Internal Employees Only)** Norfolk, VA 23504 **HRT Em...
- 4/22/2024 12:00:00 AM
- ABNB Federal Credit Union
-
Chesapeake, VA
- Employee Perks Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability ...
- 4/22/2024 12:00:00 AM
About Newport News, Virginia
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