Top Contact Center Executive jobs in New Jersey
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
- HMH HOSPITALS CORPORATION
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Edison, NJ
FULL_TIME
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Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Contact Center Representative will handle multi-channel requests in a fast-paced centralized contact center environment, interacting with patients, families and clinical staff to schedule appointments, register patients and handle other medical requests. This role interacts with a diverse customer base to assist with questions, concerns or problems with a focus on first contact resolution, providing exceptional customer service, striving to anticipate and meet the needs of HMH consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively to achieve quality and performance standards.
Multiple hybrid positions open in both our Edison and Neptune locationsHybrid positions with 90% work from home and 10% working onsite after completing the fully onsite training periodOnsite training first 4 weeks of employment and candidates need to be available for the entire durationSchedules are created between 7:30am - 7:00pm Monday through Friday as well as Saturdays 8:30am - 12:00pm (rotating basis as needed)Saturday shift (remote) provides a day off during the week - 13 Days Ago
- HMH HOSPITALS CORPORATION
-
Neptune, NJ
FULL_TIME
- Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in c...
- 13 Days Ago
- TESTEQUITY LLC
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Long Branch, NJ
OTHER
- Job Details Level: Entry Job Location: NJ Long Branch - Long Branch, NJ Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: None Job Shift: Day Job Categ...
- 3 Days Ago
- Alpaca Audiology
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Mountain, NJ
FULL_TIME
- Alpaca Services, LLC, is looking for a motivated and experienced Call Center Supervisor who can coach and inspire both inbound and outbound patient care representatives (“PCR”) in our new Springfield,...
- 3 Days Ago
- HMH HOSPITALS CORPORATION
-
Neptune, NJ
FULL_TIME
- Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in c...
- 4 Days Ago
- PSEG
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Newark, NJ
FULL_TIME
- Requisition: 78079 PSEG Company: PSEG Services Corp. Salary Range: $ 56,100 - $ 84,200 Incentive: PIP 5% Work Location Category: Hybrid PSEG operates under a Flexible Work Model where flexible work is...
- 6 Days Ago
Top Contact Center Executive jobs at Popular Companies
- Pearl Interactive Network
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Laguna Niguel, CA
- Pearl Interactive Network is sourcing Call Center Operators for Future Opportunities. The Call Center Operator is respon...
- 4/19/2024 12:00:00 AM
- Mercy Medical Center - Baltimore, MD
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Baltimore, MD
- Summary The Call Center Operator / Specialty Concierge's primary purpose is to serve as a scheduling liaison for patient...
- 4/19/2024 12:00:00 AM
- Falck
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Orlando, FL
- Falck Global Assistance is a business unit of the Falck Group – a company headquartered in Copenhagen, Denmark. Our serv...
- 4/18/2024 12:00:00 AM
- Qualfon
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- Position: Call Center Operations Manager Location: Detroit, MI Metro Area (On-site presence required) Are you responsibl...
- 4/17/2024 12:00:00 AM
- Mercy Medical Center
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Glen Burnie, MD
- Overview: *Must be fluent in both English and Korean* The Bilingual Korean- Call Center Operator is primarily responsibl...
- 4/17/2024 12:00:00 AM
- MCI Careers
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Savannah, GA
- LOCATION: Savannah, GA JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: $11.10 - $16.10 / hour BENEFITS & PERKS: MA...
- 4/16/2024 12:00:00 AM
- National Accident Helpline Ltd.
-
Dayton, OH
- Customer Helpline Advisor Kettering Customer Services Full time Permanent **CUSTOMER HELPLINE ADVISOR** Here at National...
- 4/15/2024 12:00:00 AM
- ProCo, LLC
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Marietta, GA
- About Us: We are a growing network of 17 medical clinics, dedicated to providing compassionate and expert care to indivi...
- 4/15/2024 12:00:00 AM