Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Contact Center Service Representative/Phone Banker
Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Florence, Myrtle Beach & Greenville/Spartanburg, SC.
Are you passionate about helping others? Do you enjoy interacting with customers over the telephone and working in a high volume, fast-paced environment? As a Contact Center Service Representative you will provide exceptional customer service via telephone and offer financial products and services that meet the customers' needs.
As a Contact Center Service Representative, a typical day might look like this:
This job might be for you if:
The Perks:
We know that pay and benefits are important to you, and they are important to us too. Join our team and you'll enjoy:
To land this role, you need to have a high school diploma (or equivalent), at least one year of customer service experience in a call center or banking environment, and a positive attitude. Apply online at www.scfederal.jobs.
**Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.
**This position is predominately remote, however if you are within a 50-mile radius of headquarters you may be required to come onsite for meetings etc.
NOTE: Relevant military experience is considered for veterans and transitioning service members.
South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.
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