Top Contact Center Executive jobs in Michigan

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact Center Customer Advocate
  • Victory Automotive Group Customer Contact Center
  • Canton, MI FULL_TIME
  • Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023!

    Contact Center Customer Advocate

    Victory Automotive Group is family owned and operated, since 1997, Victory Automotive Group has more than fifty dealerships across the United States. We provide outstanding opportunities for all employees, customers, surrounding communities, and each automobile manufacturer that we represent. Our continued commitment is to improve our dealership experience, and services to satisfy our customers’ needs during every interaction. We consistently provide a pleasant, informative, and professional customer experience. We are seeking motivated individuals with a passion for assisting customers. Contact Center interactions will be via phone (inbound and/or outbound calls), email, and/or text message.


    Responsibilities

    • Able to manage both inbound and outbound customer calls regarding scheduling service appointments and addressing other vehicle service inquiries
    • Provide world class customer service by treating our customers as family
    • Proactively provide constructive feedback to team members to improve our services and create a better overall customer experience
    • Assist with basic questions regarding various aspects of automotive sales and service
    • Maintain accurate and updated notes in our customer relationship management tracking system
    • Maintain productivity and performance standards set forth
    • Maintain exemplary attendance and adherence to schedule
    • Able and willing to assist in all areas of the business, including sales, service and other requests as needed
    • Maintain high moral and ethical standards and conduct yourself with honesty and integrity
    • Perform all other duties as assigned



    Job Requirements:


    Requirements

    • High school diploma or GED preferred. Post/secondary high school education or training is an added benefit
    • Customer Service and/or Call Center experience required
    • Excellent oral and written communication skills required
    • Working knowledge of Microsoft Office suite – with a focus on MS Excel
    • Working knowledge of the automotive industry and automotive related terminology preferred
    • Excellent decision-making and critical thinking skills
    • Outstanding organizational and time management skills, placing strong emphasis on attention to detail
    • Dependable
    • Self-motivated
    • Create positive and meaningful connections with customers using empathy and professional language, via telephone and/or email
    • Ability to work as a team or individually to help drive departmental results
    • Must be adaptable and flexible within a continuously changing environment
    • Pre-employment background check and drug screening required for hire
    • Comply with Victory Automotive Group dress code policy

    Compensation/Benefits

    • Competitive pay based on experience
    • Medical benefits
    • Paid vacation
    • Holidays
    • Non-smoking workplace
    • Drug free workplace
    • Direct deposit
    • 401(k) with company match

    The above statements describe the general nature and level of the work performed by associates assigned to this position. This is not an exhaustive list of all duties and responsibilities. Victory Automotive Group management reserves the right to amend and change responsibilities to meet business and organizational needs as deemed necessary.

    Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

    APPLY NOW!

  • 3 Days Ago

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Contact Center Supervisor
  • Victory Automotive Group Customer Contact Center
  • Ann Arbor, MI FULL_TIME
  • JOB DESCRIPTION: Victory Automotive Group is seeking a dedicated, supportive Contact Center Supervisor for our Corporate Contact Center. Our ideal candidate pays close attention to detail, uses critic...
  • 17 Days Ago

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Contact Center Operator, PRN
  • Watertown Regional Medical Center
  • Marquette, MI FULL_TIME
  • Description UP Health System - Marquette Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS - Marquette is a 222 bed hos...
  • 1 Month Ago

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Account Executive - Inside Sales
  • Infinity Contact Inc
  • Bingham, MI FULL_TIME
  • Description At Infinity, we take pride in our commitment to Energy, Excellence and Execution by providing ‘Life Changing Experiences’ for our employees. As a recipient of several prestigious workforce...
  • 3 Days Ago

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Contact Center Representative I
  • Michigan Credit Union League
  • Auburn, MI FULL_TIME
  • Organization: Cornerstone Community Financial CU Date Posted: February 16, 2024 Region: Southeast Michigan Location of Position: Auburn Hills Position Level: Entry Position Description: The Member Con...
  • 18 Days Ago

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CONTACT CENTER MANAGER
  • Michigan Credit Union League
  • Detroit, MI FULL_TIME
  • Organization: Diversified Members Credit Union Date Posted: March 1, 2024 Region: Southeast Michigan Location of Position: DETROIT Position Level: Managerial We are seeking a highly motivated and expe...
  • 19 Days Ago

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Call Center Operations Manager
  • MCI Jobs
  • Las Cruces, NM
  • POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
  • 3/28/2024 12:00:00 AM

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Call Center Operations Manager
  • MCI Jobs
  • Dallas, TX
  • POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
  • 3/28/2024 12:00:00 AM

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Director of Call Center Operations
  • MCI Careers
  • Mahwah, NJ
  • LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: Job Title: Director of Call Center Operations Job Type: F...
  • 3/27/2024 12:00:00 AM

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Call Center Operations Manager
  • Infosys McCamish Systems
  • Des Moines, IA
  • Call Center Manager – Infosys McCamish – Des Moines, IA The Operations Manager role is an integral member of the team. W...
  • 3/27/2024 12:00:00 AM

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Director Call Center Operations
  • Canyon Associates
  • Hanover, NJ
  • Call Center Operations Director Managing 5 Supervisors and a team of 45. The successful candidate will be instrumental i...
  • 3/27/2024 12:00:00 AM

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Call Center Operations Manager
  • Infosys
  • Des Moines, IA
  • Job Description Call Center Manager - Infosys McCamish - Des Moines, IA The Operations Manager role is an integral membe...
  • 3/27/2024 12:00:00 AM

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Customer Helpline Advisor Kettering Customer Services
  • National Accident Helpline Ltd.
  • Dayton, OH
  • Customer Helpline Advisor Kettering Customer Services Full time Permanent **CUSTOMER HELPLINE ADVISOR** Here at National...
  • 3/26/2024 12:00:00 AM

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Director Call Center Operations
  • TransPerfect
  • El Paso, TX
  • Accountable for overall site operations, financials, and account performance. Support multiple client accounts with wide...
  • 3/25/2024 12:00:00 AM

Michigan consists of two peninsulas that lie between 82°30' to about 90°30' west longitude, and are separated by the Straits of Mackinac. The 45th parallel north runs through the state—marked by highway signs and the Polar-Equator Trail—along a line including Mission Point Light near Traverse City, the towns of Gaylord and Alpena in the Lower Peninsula and Menominee in the Upper Peninsula. With the exception of two small areas that are drained by the Mississippi River by way of the Wisconsin River in the Upper Peninsula and by way of the Kankakee-Illinois River in the Lower Peninsula, Michigan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$232,516 to $380,517

Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019