Top Contact Center Executive jobs in Massachusetts
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
- Top Closers
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Chelmsford, MA
FULL_TIME
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Are you looking for your next exciting career move in sales? Are you driven, self-motivated, and an excellent communicator? If the answer is YES, then look no further as this is the role for you!
We have a fantastic opportunity as a sales representative, for individuals who are motivated and looking to take their earning potential to the next level.
We are currently recruiting for Field Sales Representative throughout the UK with the leading Solar Panels Installer.
This could be an ideal role for people who have experience in working with renewable energy, Solar PV, Battery Storage, Grid Trading, and Air Source Heat Pumps.
Requirements/ Responsibilities of a Field Sales Representative
- Full UK Driver's Licence is essential
- 2 years sales experience
- Converting qualified leads to sales
- Specifying solar panel products to the consumer
- Excellent verbal and written communication skills
What we are offering in the Field Sales Representative role
- Full product training available
- Uncapped Commissions
- Flexible working hours
- Appointments provided, no cold calling
We're looking for the best of the best, so if you feel like there's no challenge that can't be met and a goal that is unachievable then we want to hear from you! Click here to apply today.
- 23 Days Ago
- Top Closers
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Chelmsford, MA
FULL_TIME
- Are you looking for your next exciting career move in sales? Are you driven, self-motivated, and an excellent communicator? If the answer is YES, then look no further as this is the role for you! We h...
- 1 Month Ago
- East Boston Neighborhood Health Center
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Revere, MA
FULL_TIME
- Registered NurseFull-TimeRevere, MA$10,000 sign-on bonus for new full-time hires!The RN in the Contact Center provides nursing care primarily through telephone triage and consultation. She/he follows ...
- 17 Days Ago
- Massachusetts General Hospital(MGH)
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Somerville, MA
FULL_TIME
- Supervisor, Contact Center - (3284067) General Summary Are you interested in helping Mass General advance its mission to provide best-in-class patient-centered care? Do you enjoy a fast-paced environm...
- 21 Days Ago
- Massachusetts General Hospital
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Somerville, MA
FULL_TIME
- Supervisor, Ambulatory Contact Center -(3284067) Description The Opportunity Are you interested in being part of a growing team that’s working to bring new ideas to old problems? If you answered yes t...
- Just Posted
- Archipelago Strategies Group (ASG)
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Lawrence, MA
FULL_TIME
- Type: Full-time Classification: Exempt Reports to: SVP of Operations Location: Hybrid - Lawrence, MA The Associate Director, Contact Center focuses on leading the day-to-day operations and people mana...
- 2 Days Ago
Top Contact Center Executive jobs at Popular Companies
- Mercy Medical Center
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Baltimore, MD
- Overview: The Call Center Operator / Specialty Concierge's primary purpose is to serve as a scheduling liaison for patie...
- 4/25/2024 12:00:00 AM
- HOMEFIX CUSTOM REMODELING
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Laurel, MD
- Job Description Job Description Homefix is currently seeking a leader of our call center operations. This position requi...
- 4/24/2024 12:00:00 AM
- Grand Sierra Resort and Casino
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Reno, NV
- Grave shift differential additional $1.00/an hour. Essential Job Functions: •Courteously answers incoming telephone call...
- 4/24/2024 12:00:00 AM
- Falck
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Orlando, FL
- Falck Global Assistance is a business unit of the Falck Group – a company headquartered in Copenhagen, Denmark. Our serv...
- 4/23/2024 12:00:00 AM
- Ten Lifestyle Group
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Las Vegas, NV
- The role will be to manage the operational day-to-day running of our local teams in conjunction with our regional office...
- 4/23/2024 12:00:00 AM
- Mercy Medical Center
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Glen Burnie, MD
- Overview: *Must be fluent in both English and Korean* The Bilingual Korean- Call Center Operator is primarily responsibl...
- 4/22/2024 12:00:00 AM
- PrudentRx, LLC
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Tampa, FL
- The Training Manager of Call Center Operations?will direct the design, planning and implementation of training programs ...
- 4/22/2024 12:00:00 AM
- Delta Dental Plans Association
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Alpharetta, GA
- Job Description As a vital member of the Customer Operations leadership team, the Customer Operations Manager plays a cr...
- 4/21/2024 12:00:00 AM