Top Contact Center Executive jobs in Louisiana
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
Contact Center Specialist
- Essential Credit Union
-
Baton Rouge, LA
FULL_TIME
-
Contact Center Specialist
Position Purpose
Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Responsible for responding to members requests, inquiries and/or problems relating to products, services, procedures applicable to both the depository and lending functions, and digital programs.
Duties and Responsibilities:- Receive member telephone calls originated in the contact center queue.
- Respond to members’ requests, inquiries, and problems.
- Verify information with member prior to disconnecting any calls/contact.
- Handle member contacts thoroughly and concisely.
- Monitor call volume and seek assistance during periods of high volume.
- Solve issues related to either depository or lending functions.
- Create member service requests for the Fulfillment Agent.
- Explain and cross sells Credit Union products and services to members and potential members.
- Recognize and consider the needs of the members to provide a superior online experience.
- Identify opportunities to strengthen members’ relationships through additional product and service offerings.
- Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
- Support Credit Union service initiatives such as online services.
- Stay abreast of services and product knowledge to handle most inquiries with minimum supervision.
- Maintain productivity log, member call back list, etc. according to expectations.
- Notify the Contact Center Assistant Manager or Manager if a problem, dispute, or complaint cannot be resolved at Contact Center Agent level.
- Maintain an open line of communications with Contact Center Manager and Assistant Manager on all member correspondence, outstanding issues, and department procedures.
- Maintain written procedures for position.
- Follow regulatory procedures in accordance with Federal and State Regulations
- Perform quality work within deadlines, with or without direct supervision, while adhering to company attendance policies.
- Knowledge of Bank Secrecy Act.
- Knowledge of Reg CC holds.
Major Accountabilities:- Receive member telephone calls originated in the contact center queue.
- Respond to members’ requests, inquiries, and problems.
- Verify information with member prior to disconnecting any calls/contact.
- Monitor call volume and seek assistance during periods of high volume.
- Create member service requests for the Fulfillment Agent.
- Execute teller transactions, account transactions and loan transactions in a timely and accurate manner.
NOTE: THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE. IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME
Job Specification
High school diploma required and some college level preferred.
Training Requirements:- Maintain working knowledge of Microsoft Office Products (word, excel, and office).
- Use of desktop and laptop computers.
- Working knowledge of other core systems.
- Annual training to ensure compliance with NCUA requirements, rules, and regulations.
Work Experience:- 1-2 years of previous experience in a financial institution setting.
- Six (6) months credit union member service experience.
Skills, Abilities, and Knowledge:- Ability to multi-task, write short correspondence, present information to the members, and cross sell Credit Union products and services.
- Problem solving and solid decision-making ability.
- Excellent written and verbal communication skills.
Physical Requirements
Perform primarily sedentary work on computer or laptop for an average of eight (8) hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.
Other Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters.
- 1 Month Ago
Contact Center Representative
- Baton Rouge Telco Federal Credit Union
-
Goodwood, LA
FULL_TIME
- Goodwood Office We are currently searching for a Contact Center Representative to join our team at the Goodwood Branch. If this sounds like you, we’d love to chat! Job Description Assists members and ...
- 1 Month Ago
Auto Mechanic
- Top Cars Collision Center
-
Carencro, LA
PART_TIME,FULL_TIME
- Job Overview:We are seeking an experienced Automotive Mechanic to join our team. As an Automotive Mechanic, you will be responsible for diagnosing, repairing, and maintaining various vehicles. This is...
- 1 Month Ago
Executive Secretary
- LIFESHARE BLOOD CENTER
-
Shreveport, LA
OTHER
- Job Details Job Location: Shreveport - Shreveport, LA Salary Range: $50,000.00 - $60,000.00 Salary/year DescriptionThe Executive Assistant provides coordination and high-level administrative support o...
- Just Posted
Executive Director
- Louisiana Fair Housing Action Center
-
Orleans, LA
FULL_TIME
- The Louisiana Fair Housing Action Center (LaFHAC) seeks an exceptional leader with significant management experience, as well as civil rights and legal expertise. The Executive Director is LaFHAC’s ch...
- 5 Days Ago
Executive Assistant to Chief Executive Officer
- New Orleans Jewish Community Center
-
Orleans, LA
FULL_TIME
- Who We Are:The New Orleans JCC is a state-of-the-art fitness center and pool, a New Orleans early childhood education leader, a fun-filled summer day camp, and so much more. It is a place for adults t...
- 1 Month Ago
Top Contact Center Executive jobs at Popular Companies
Director of Call Center Operations
- HOMEFIX CUSTOM REMODELING
-
Laurel, MD
- Job Description Job Description Homefix is currently seeking a leader of our call center operations. This position requi...
- 4/24/2024 12:00:00 AM
Call Center Operator
- Grand Sierra Resort and Casino
-
Reno, NV
- Grave shift differential additional $1.00/an hour. Essential Job Functions: •Courteously answers incoming telephone call...
- 4/24/2024 12:00:00 AM
Call Center Operations Manager
- Falck
-
Orlando, FL
- Falck Global Assistance is a business unit of the Falck Group – a company headquartered in Copenhagen, Denmark. Our serv...
- 4/23/2024 12:00:00 AM
Supervisor Travel Call Center Operations
- Ten Lifestyle Group
-
Las Vegas, NV
- The role will be to manage the operational day-to-day running of our local teams in conjunction with our regional office...
- 4/23/2024 12:00:00 AM
Call Center Operator - Bilingual Korean
- Mercy Medical Center
-
Glen Burnie, MD
- Overview: *Must be fluent in both English and Korean* The Bilingual Korean- Call Center Operator is primarily responsibl...
- 4/22/2024 12:00:00 AM
Training Manager-Call Center Operations
- PrudentRx, LLC
-
Tampa, FL
- The Training Manager of Call Center Operations?will direct the design, planning and implementation of training programs ...
- 4/22/2024 12:00:00 AM
Medical Phone Room Call Center Operator
- Vero Orthopaedics Inc
-
Vero Beach, FL
- Job Description Job Description Medical Phone Room Call Center Operator Reports to Director of Office Operations As expe...
- 4/22/2024 12:00:00 AM
Manager, Call Center Operations
- Delta Dental Plans Association
-
Alpharetta, GA
- Job Description As a vital member of the Customer Operations leadership team, the Customer Operations Manager plays a cr...
- 4/21/2024 12:00:00 AM
About Louisiana
Louisiana is bordered to the west by Texas; to the north by Arkansas; to the east by Mississippi; and to the south by the Gulf of Mexico.
The state may properly be divided into two parts, the uplands of the north, and the alluvial along the coast.
The alluvial region includes low swamp lands, coastal marshlands and beaches, and barrier islands that cover about 20,000 square miles (52,000 km2). This area lies principally along the Gulf of Mexico and the Mississippi River, which traverses the state from north to south for a distance of about 600 mi (970 km)) and empties into the Gulf of Mexico; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$223,523 to $365,808
Most Popular Cities in Louisiana for Top Contact Center Executive Jobs
What does a Top Contact Center Executive do?
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019