Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Position Summary
This position is responsible for consistently providing exceptional service to our members in person, by telephone and / or through online communication.
Provides members with timely, courteous and professional paying and receiving services. Responsible for performing a broad variety of financial services such as resolving member inquires, providing account information and resolving or referring electronic services issues.
Actively builds relationships with new, existing and prospective members and cross-sells products and services using consultative selling techniques.
Demonstrates teamwork through positive interaction and cooperation with fellow associates, members of management and other departments.
Supports and promotes the Credit Union's Vision, Mission and Core Values.
Primary Responsibilities
In addition to proficiency in all Teller duties and responsibilities, this position will also be responsible for the following :
Educational / Experience Requirements
Qualifications
Job Posted by ApplicantPro
Last updated : 2024-03-24