Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Rocky Top Vapor’s mission is to improve the lives of adult smokers by using vapor products to eliminate cigarettes. Rocky Top Vapor has been in business since 2011 and is the Tri-Cities first and original vape shop! We are a retail vape shop as well as an e-liquid manufacturer of premium e-liquid. We have locations in Johnson City, Kingsport, Elizabethton, Greeneville, Bristol and more on the way! We are currently looking for customer service focused sales associates to float between our 5 locations as coverage is needed. Your home store will be at the Elizabethton location.
Over 21 Open Availability a plus Vaping Knowledge Preferred Customer Service & Sales Driven Come join the best vape shop in town!
Job Type: Full-time
Pay: $11.00 per hour
Expected hours: 32 – 40 per week
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Work Location: In person
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0 Top Contact Center Executive jobs found in Johnson City, TN area