Top Contact Center Executive jobs in Illinois

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Executive Office Assistant (Legal Secretary)
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Executive Office Assistant (Legal Secretary)

    Employment Type: Full-Time, Entry Level

    Department: Legal


    As a CGS Legal Secretary you will support a federal agency in performing moderately complex litigation support tasks. You will support a wide range of litigation support tasks like reviewing and analyzing case materials, indexing and acquiring case files from databases, answering phone lines, and numerous other relevant tasks.


    CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.


    Skills and attributes for success:

    - Performs moderately complex litigation support tasks, including, for example, detailed review and analysis of case materials in a broad range of subject matters, such as

    - financial records, health care materials, and other litigation files;

    - detailed indexing of case files;

    - drafting procedures for accomplishing litigation support assignments;

    - document acquisition related tasks;

    - and conducting database searches.

    - Proofreads and edits deliverable products.

    - Answers phones for Senior Executive Officers

    - Arrange travel using a proprietary database for Senior Trial Attorneys;

    - writes memos, letters,

    - creates PowerPoint Presentations,

    - generates complex spreadsheets,

    - downloads PDFs and saves to the network,

    - creates a folder on the network and unzips files.


    Qualifications:

    - At least two years of word processing experience, including one year of litigation support experience.

    - Must be able to type at a minimum rate of 65 wpm with an accuracy rate of 95%.

    - High school diploma or GED required.

    - Excellent oral and written communication skills required.

    - The ability to produce highest quality work under extreme pressure very important.  

    - Must be a US Citizen.  

    - Must be able to obtain a Public Trust Clearance.


    Ideally, you will also have:

    - Legal Secretary Certificate

    - Undergraduate Degree


    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    - Health, Dental, and Vision

    - Life Insurance

    - 401k

    - Flexible Spending Account (Health, Dependent Care, and Commuter)

    - Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com



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  • 28 Days Ago

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Medical Outbound Contact Center
  • Wellbe Senior Medical
  • Chicago, IL OTHER
  • Job Summary The Engagement Specialist joins the WellBe team’s efforts in acquiring new patients and helping our patients to lead a more meaningful life. This unique role provides the opportunity to di...
  • 18 Days Ago

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Contact Center Agent I
  • OSF HealthCare
  • Peoria, IL FULL_TIME
  • OverviewWork from home position-must reside within 60 miles of OSF Peoria location-initial training onsite in Peoria. Expected pay for this position is $18.43 - $21.69/hour. Actual pay will be determi...
  • Just Posted

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Contact Center Agent I
  • Crawford & Company
  • Chicago, IL OTHER
  • Excellence In Everything We Touch Position Summary Receives and enters initial Notice of Loss information. Analyzes information and proofreads system entry for accuracy. Work from home opportunities w...
  • Just Posted

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Contact Center Agent (44705)
  • Palmer Group
  • Moline, IL FULL_TIME
  • A rapidly growing organization in the Quad Cities is seeking full-time Contact Center Agents. This could be your role if you are looking for an opportunity with excellent benefits in a positive work e...
  • 1 Day Ago

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Contact Center Lead
  • Crawford & Company
  • Zurich, IL OTHER
  • Excellence In Everything We Touch Position Summary Performs as the senior team Contact Center Agent, supporting the day-to-day monitoring of paper claim volume and distributing claims accordingly. Ass...
  • 6 Days Ago

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Director of Call Center Operations
  • HOMEFIX CUSTOM REMODELING
  • Laurel, MD
  • Job Description Job Description Homefix is currently seeking a leader of our call center operations. This position requi...
  • 4/24/2024 12:00:00 AM

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Call Center Operator
  • Grand Sierra Resort and Casino
  • Reno, NV
  • Grave shift differential additional $1.00/an hour. Essential Job Functions: •Courteously answers incoming telephone call...
  • 4/24/2024 12:00:00 AM

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Call Center Operations Manager
  • Falck
  • Orlando, FL
  • Falck Global Assistance is a business unit of the Falck Group – a company headquartered in Copenhagen, Denmark. Our serv...
  • 4/23/2024 12:00:00 AM

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Supervisor Travel Call Center Operations
  • Ten Lifestyle Group
  • Las Vegas, NV
  • The role will be to manage the operational day-to-day running of our local teams in conjunction with our regional office...
  • 4/23/2024 12:00:00 AM

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Call Center Operator - Bilingual Korean
  • Mercy Medical Center
  • Glen Burnie, MD
  • Overview: *Must be fluent in both English and Korean* The Bilingual Korean- Call Center Operator is primarily responsibl...
  • 4/22/2024 12:00:00 AM

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Training Manager-Call Center Operations
  • PrudentRx, LLC
  • Tampa, FL
  • The Training Manager of Call Center Operations?will direct the design, planning and implementation of training programs ...
  • 4/22/2024 12:00:00 AM

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Medical Phone Room Call Center Operator
  • Vero Orthopaedics Inc
  • Vero Beach, FL
  • Job Description Job Description Medical Phone Room Call Center Operator Reports to Director of Office Operations As expe...
  • 4/22/2024 12:00:00 AM

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Call Center Operator - Healthcare
  • Mercy Medical Center
  • Baltimore, MD
  • Overview: The Call Center Operator / Specialty Concierge's primary purpose is to serve as a scheduling liaison for patie...
  • 4/20/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$240,446 to $393,503

Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019