Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Position Opening: IDEA/GCSD – Contact Teacher (Region F - Fairbanks)
Start Date: July 1, 2024
Qualifications:
1. Bachelor’s Degree in Education required; Master’s Degree preferred
2. Alaska teacher certificate required
3. Six years of experience in education preferred
4. Cultural awareness, sensitivity, and knowledge of the cultures reflected, required
5. Knowledge of Home Schooling movement and Distance Education models, preferred
6. Such alternatives to the above qualifications as the Board may find appropriate and acceptable
Job goals:
Within the limits of law, board policies and regulations, administrative rules, and instructions from the Superintendent of Schools or designee, the teacher is responsible for assisting the homeschooling parents of the students assigned to them in teaching and learning processes. The goal of this assistance is student acquisition of basic skills and knowledge as identified by district curriculum guidelines.
All instruction provided for students will be individualized and parent-directed. This means that differences in individual learning style, rate of learning, level of maturation, and level of achievement will provide the basis for instructional decision-making. To respond to these differences, it is expected that teachers will advise a variety of materials, rate of instruction, and methodology, with the modifications based upon frequent assessment.
Application Procedure: All applications must be received through Alaska Teacher Placement. Visit www.ideafamilies.org/employment for links.
Note: This job description is a general outline of duties and skills required for the position of Teacher. Additional responsibilities may be assigned based on the needs of the school or district.
Job Type: Full-time
Pay: $57,500.00 - $81,300.00 per year
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
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