Top Contact Center Executive jobs in Delaware

Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact center
  • AAA Club Alliance
  • Wilmington, DE FULL_TIME
  • AAA Club Alliance is seeking (FT) Travel Advisors to join our dynamic Travel Contact Center team! Start the New Year with a New Job and take your career to the next level with AAA! This position will support Member / non-Member sales and service on multiple levels through multiple communication channels related to full-service domestic and international travel products.

    This is a work from home position; however, c andidates MUST live within one of the following states to be considered

    • Connecticut
    • Delaware
    • Indiana
    • Kansas
    • Kentucky
    • Maryland
    • New Jersey
    • Ohio
    • Oklahoma
    • Pennsylvania
    • South Dakota
    • Virginia
    • Washington, DC
    • West Virginia

    What AAA can offer you :

    • A competitive starting hourly rate of $17.00 - $22.50; depending upon experience and salary zone; plus, Monthly Incentive Plan based on your individual performance / sales.
    • Paid Virtual Training
    • Computer equipment provided by AAA Club Alliance
    • Paid Time Off (almost 4 weeks the first year)
    • 401(k) plan with employer match up to 7%.
    • Health Insurance (Medical, Dental, Vision and Prescription Drug coverage)
    • FREE AAA membership (inclusive of product & service discounts)
    • FREE Life Insurance
    • Paid time off to volunteer
    • Tuition reimbursement
    • Wellness and Health Advocate Programs
    • The opportunity to work in an environment where you can see the impact of your contributions on a daily basis.
    • plus, so much more!

    What we need from you :

    • Minimum of a High School Diploma
    • A graduate of an accredited travel school (Preferred)
    • Minimum of Eighteen (18) months experience as a full-service Leisure Travel Agent
    • Experience with domestic and international travel (Required)
    • Must be able to work one weekend day each week (shorter hours) - steady schedule. Choice of schedules.
    • Demonstrating a general knowledge of effective sales techniques; uncovering customer needs to relate benefits of product features;

    anticipating and handling objections; being able to close a sale.

    • Ability to work one weekend day shift each week.
    • Ability to function in a sales environment and respond to customer inquiries and interact with others in a high-volume call center environment.
    • Effective written and oral communication skills to handle telephone, email, and web chat interactions as well as other job functions.
    • Ability to work effectively with Associates throughout the ACA organization.
    • Proficiency in PC usage as well as GDS and other travel platforms.
    • Extensive knowledge of worldwide geography.
    • Participates as a user in testing of new systems / procedures.
    • Advanced customer service, problem resolution, and sales skills.

    What you will be doing :

    Serve Members / non-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products.

    • Operates and is familiar with all ACA travel systems and applicable travel partner booking sites.
    • Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.
    • Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines.
    • Participates as a user in testing of new systems / procedures. Mentor other Travel Contact Center Associates.

    LI-Remote #US

    AAA Club Alliance (ACA) is an equal opportunity employer.

    Our investment in Diversity, Equity, and Inclusion :

    At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.

    We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

    Job Category : Sales

    Sales

    Last updated : 2024-03-08

  • 17 Days Ago

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Contact Center Representative
  • Del-One Federal Credit Union
  • Dover, DE FULL_TIME
  • DescriptionCOMPANY PROFILEDel-One Federal Credit Union (Del-One) is a member-owned, financial cooperative and has been a part of the community for over 60 years. Del-One strives to be the members’ fin...
  • 5 Days Ago

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Manager, Apheresis Contact Center
  • Blood Bank of Delmarva
  • Newark, DE FULL_TIME
  • Overview Manage, motivate, and direct Contact Center resources including Supervisors and Agents towards achieving assigned Apheresis production goals for NYBCe. Oversee and monitor agents within Conta...
  • 15 Days Ago

S
Contact Center Manager
  • Sanford Federal, Inc.
  • Columbia, DE FULL_TIME,PART_TIME
  • About Us SANFORD headquartered in Stafford, VA., is a Service-Disabled VeteranOwned Small Business that provides federal professional services, primarily engaged in providing advanced information tech...
  • 1 Month Ago

B
Contact Center Associate
  • Blood Bank of Delmarva
  • Newark, DE FULL_TIME
  • Overview Variable Schedule: Sunday-Thursday!! This position is responsible for telephone recruiting, pre-screening, and scheduling donors, rebooking donors following current donations and registering ...
  • 2 Months Ago

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Financial Services Representative- Contact Center
  • DEXSTA FEDERAL CREDIT UNION
  • Wilmington, DE FULL_TIME
  • About UsDEXSTA Federal Credit Union is a not-for-profit full service financial institution that exists to serve its members. “Since 1937, our credit union has maintained our commitment of ‘people help...
  • 3 Days Ago

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Call Center Operations Manager
  • MCI Jobs
  • Las Cruces, NM
  • POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
  • 3/28/2024 12:00:00 AM

M
Call Center Operations Manager
  • MCI Jobs
  • Dallas, TX
  • POSITION OVERVIEW: OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experience...
  • 3/28/2024 12:00:00 AM

M
Director of Call Center Operations
  • MCI Careers
  • Mahwah, NJ
  • LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: Job Title: Director of Call Center Operations Job Type: F...
  • 3/27/2024 12:00:00 AM

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Call Center Operations Manager
  • Infosys McCamish Systems
  • Des Moines, IA
  • Call Center Manager – Infosys McCamish – Des Moines, IA The Operations Manager role is an integral member of the team. W...
  • 3/27/2024 12:00:00 AM

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Director Call Center Operations
  • Canyon Associates
  • Hanover, NJ
  • Call Center Operations Director Managing 5 Supervisors and a team of 45. The successful candidate will be instrumental i...
  • 3/27/2024 12:00:00 AM

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Call Center Operations Manager
  • Infosys
  • Des Moines, IA
  • Job Description Call Center Manager - Infosys McCamish - Des Moines, IA The Operations Manager role is an integral membe...
  • 3/27/2024 12:00:00 AM

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Customer Helpline Advisor Kettering Customer Services
  • National Accident Helpline Ltd.
  • Dayton, OH
  • Customer Helpline Advisor Kettering Customer Services Full time Permanent **CUSTOMER HELPLINE ADVISOR** Here at National...
  • 3/26/2024 12:00:00 AM

T
Director Call Center Operations
  • TransPerfect
  • El Paso, TX
  • Accountable for overall site operations, financials, and account performance. Support multiple client accounts with wide...
  • 3/25/2024 12:00:00 AM

Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$239,484 to $391,919

Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019