Top Contact Center Executive jobs in California
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
Contact Center - Contact Center Supervisor
- Mission Fed
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers? How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details. Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards. Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff. Ensures that all communication distributed from Contact Center is correct in form and content. Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance. What we offer: Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you! Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
- 22 Days Ago
Contact Center - Contact Center Supervisor
- MISSION FEDERAL CREDIT UNION
-
San Diego, CA
FULL_TIME
- We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
- 26 Days Ago
Executive Assistant
- Top Tier Consulting | T2C
-
Thousand Oaks, CA
FULL_TIME
- Company DescriptionWho is T2C | Top Tier Consulting?We are T2C, a small and fast growing healthcare management consulting firm that provides strategy, operations and information technology management ...
- 1 Month Ago
Outpatient Practice Supervisor - Contact Center
- MMC001 Marshall Medical Center
-
Placerville, CA
FULL_TIME
- Department: MMF Contact Center Shift: Primarily Days (United States of America) Employee Type: Regular Per Diem Type (if applicable): Minimum Pay Range: $31.54 - $39.42 Job Description: POSITION SUMMA...
- 7 Days Ago
Account Executive (Sales)
- Top 10 Sales Talent
-
San Francisco, CA
FULL_TIME
- Company DescriptionProvider of a cloud-based sales engagement platform that enables sales teams to engage customers and close more deals. The platform gives sales teams access to analytics and insight...
- 1 Month Ago
Executive Chauffeur
- Top Shelf Concierge Services LLC
-
Beverly, CA
PART_TIME
- We are seeking an experienced and professional Executive Chauffeur to join our team. Our luxury limo service caters to high net worth individuals so we are looking for a driver who can provide an exce...
- 19 Days Ago
Top Contact Center Executive jobs at Popular Companies
Call Center Operator
- Pearl Interactive Network
-
Laguna Niguel, CA
- Pearl Interactive Network is sourcing Call Center Operators for Future Opportunities. The Call Center Operator is respon...
- 4/19/2024 12:00:00 AM
Call Center Operator - Healthcare
- Mercy Medical Center - Baltimore, MD
-
Baltimore, MD
- Summary The Call Center Operator / Specialty Concierge's primary purpose is to serve as a scheduling liaison for patient...
- 4/19/2024 12:00:00 AM
Call Center Operations Manager
- Falck
-
Orlando, FL
- Falck Global Assistance is a business unit of the Falck Group – a company headquartered in Copenhagen, Denmark. Our serv...
- 4/18/2024 12:00:00 AM
Call Center Operations Manager
- Qualfon
-
- Position: Call Center Operations Manager Location: Detroit, MI Metro Area (On-site presence required) Are you responsibl...
- 4/17/2024 12:00:00 AM
Call Center Operator - Bilingual Korean
- Mercy Medical Center
-
Glen Burnie, MD
- Overview: *Must be fluent in both English and Korean* The Bilingual Korean- Call Center Operator is primarily responsibl...
- 4/17/2024 12:00:00 AM
Call Center Operations Manager
- MCI Careers
-
Savannah, GA
- LOCATION: Savannah, GA JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: $11.10 - $16.10 / hour BENEFITS & PERKS: MA...
- 4/16/2024 12:00:00 AM
Customer Helpline Advisor Kettering Customer Services
- National Accident Helpline Ltd.
-
Dayton, OH
- Customer Helpline Advisor Kettering Customer Services Full time Permanent **CUSTOMER HELPLINE ADVISOR** Here at National...
- 4/15/2024 12:00:00 AM
Director of Marketing & Call Center Operations
- ProCo, LLC
-
Marietta, GA
- About Us: We are a growing network of 17 medical clinics, dedicated to providing compassionate and expert care to indivi...
- 4/15/2024 12:00:00 AM
About California
California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$259,249 to $424,275
Most Popular Cities in California for Top Contact Center Executive Jobs
What does a Top Contact Center Executive do?
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019