Top Consumer Loan Servicing Executive jobs in Revere, MA

Top Consumer Loan Servicing Executive oversees all consumer loan servicing activities. Ensures efficiency of collections, escrow, and cashiering operations. Being a Top Consumer Loan Servicing Executive provides recommendations for areas of improvement. Requires a bachelor's degree. Additionally, Top Consumer Loan Servicing Executive typically reports to a head of a unit/department. The Top Consumer Loan Servicing Executive manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Top Consumer Loan Servicing Executive typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Sr. Loan Servicing Specialist (Mortgage/Consumer Loan Servicing)
  • Make Your Move
  • Salem, MA FULL_TIME
  •  
    Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.
     

    This position requires the ability to work in the Salem, MA offices.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Responsible for execution of all residential and consumer servicing functions, including: quality control of new installment loans and residential mortgage loans; processing payments and advances; issuing accurate statements and notices including rate change notifications; maintaining and adjusting interest rates as required; responding to customer inquiries and requests; assisting with escalated customer issues and working with the complaint/legal department toward dispute resolution; maintenance to customer, account, or transactional records; maintenance to official loan files; assisting with notice of error and requests for information; processing of mortgage loan payoffs; assisting with requests for partial release, trust transfer, easements, partial taking by eminent domain, subordinations, or assent to amend master deed according to secondary market guidelines; assisting with loan modifications; assisting with insurance loss draft program for hazard / flood insurance; first level accounting reconcilement; assisting management with audit responsibilities.
    • Ensure department is in compliance with all regulatory requirements including CFPB, Dodd Frank, Reg Z, RESPA, GLBA, Investor guidelines and department policies and procedures.  
    • Monitor work of designated personnel (consumer/residential) personnel in Loan Operations. Ensure that work is completed in a timely manner. Serve as backup to staff on vacation, during vacancies, illness, etc.
    • Monitor Numara Help Desk to ensure tickets are completed accurately and within the expected time frame.
    • Audit the performance of system maintenance on accounts to ensure data integrity.
    • Assist and participate with annual Business Continuity Plan.
    • Assist Management with ensuring appropriate procedures for all residential and consumer servicing functions in compliance with all applicable regulations and laws. Responsible for analyzing existing process to identify areas for operational efficiency using technology and automation.
    • Assist with implementation of strong control environment and disciplines, including:  
      • define and implement controls to ensure duties executed accurately and as scheduled, data quality on systems of record, and compliance with bank policy and laws and regs.
      • the development and maintenance of written operating procedures for all daily, monthly, quarterly, and yearly loan servicing tasks.
    • Closely supervise servicing of consumer loans (overdraft, HELOC, student loans) to ensure documentation and system set-up are accurate and meet compliance requirements.
    • Oversee processing of payoff desk and discharges to ensure timelines are met and accuracy is maintained.
    • Responsible for assisting with all customer inquiries and requests through all means including the internal ticketing system, contact center and retail branches to ensure prompt response and follow through; responsible for research and customer contact.

    Who We Are: Join an organization that prioritizes innovation, customer service and supporting the communities we serve. Love the people you work with while participating in and helping to shape our collaborative environment. When you join Salem Five, you become part of a growing, regional financial services company. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families

    Why Salem Five: We’ve been around since 1855 – which means we will be around a lot longer – but we also know what it takes to be competitive in this day and age.  We pride ourselves in being one of the first banks on the internet and continually try and push ourselves to offer the latest in online and mobile banking to serve our customers in whichever channel they prefer. Whether it be a virtual assistant via our website, obtaining cash at ATMs without a card present, or going through the mortgage process via our digital app, we want to offer the digital experiences that customers want. Continued company growth offers opportunities for individual growth.

    Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about. 

    Education and/or Experience                                                  
    Associate's degree (AA) or equivalent from two-year college or technical school; minimum of Three years in a client focused, business environment; or equivalent combination of education and experience. Demonstrated capability and familiarity with Microsoft products utilizing Excel and Word, Prior clerical/administrative support experience a strong plus.
    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to stand; walk and sit. Specific vision abilities required by this job include close vision.

    Benefits/Incentives:  Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more

    Salary Range:            Competitive Base 

    Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.

    Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.

  • 1 Day Ago

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Loan Servicing - AVP Loan Servicing
  • Metro Credit Union
  • Chelsea, MA FULL_TIME
  • AVP, Loan Servicing Incredible opportunity to manage the various servicing functions of all commercial, residential, and consumer loans throughout the loan life cycle, including, payment processing, e...
  • 19 Days Ago

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Commercial Loan Servicing Specialist
  • Needham Bank
  • Needham, MA FULL_TIME
  • Job Description: Under the supervision of the Commercial Team Leader, the Commercial Loan Servicing Specialist will be primarily responsibility for onboarding new loans into the Bank’s Core Processing...
  • 2 Days Ago

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RESIDENTIAL LOAN SERVICING SPECIALIST
  • KNF&T Staffing Resources
  • Waltham, MA FULL_TIME
  • RESIDENTIAL LOAN SERVICING SPECIALIST- JOB SUMMARY One of the oldest and largest community banks in Massachusetts is seeking a Residential Loan Servicing Specialist to join their team. This is a HYBRI...
  • 11 Days Ago

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Loan Servicing Specialist
  • Quincy Credit Union
  • Quincy, MA FULL_TIME
  • DescriptionQuincy Credit Union is a community-focused financial institution dedicated to providing exceptional service and financial solutions to our members. We pride ourselves on fostering a support...
  • 13 Days Ago

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Loan Servicing Specialist
  • Hingham Institution for Savings
  • Hingham, MA FULL_TIME
  • Incorporated in 1834, Hingham Institution for Savings is one of America’s oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C. a...
  • 1 Month Ago

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0 Top Consumer Loan Servicing Executive jobs found in Revere, MA area

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Chief Executive Officer
  • Communitas, Inc.
  • Wakefield, MA
  • Communitas is searching for a Chief Executive Officer (CEO) to oversee and lead the strategic direction of the agency. R...
  • 3/28/2024 12:00:00 AM

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Executive Assistant/ Office Manager
  • Logz.io
  • Boston, MA
  • Logz.io helps cloud-native businesses monitor and secure their environment. Our Open 360™ Platform turns observability f...
  • 3/28/2024 12:00:00 AM

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Executive Assistant / Office Coordinator
  • Digital Realty Trust, Inc.
  • Boston, MA
  • This Executive Coordinator positions plays a critical role in ensuring smooth functioning of the Chief Commerical Operat...
  • 3/28/2024 12:00:00 AM

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Executive Assistant to the Commissioners Office
  • NR Consulting
  • Boston, MA
  • Job title: Executive Assistant to the Commissioners Office Job ID : 730525 Location: Boston, MA 02111 Client: Commonweal...
  • 3/28/2024 12:00:00 AM

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Executive Assistant to the Commissioners Office
  • NR Consulting LLC
  • Boston, MA
  • Job title: Executive Assistant to the Commissioners Office Job ID : 730525 Location: Boston, MA 02111 Client: Commonweal...
  • 3/28/2024 12:00:00 AM

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Office Operations Administrator & Executive Assistant
  • Monte Rosa Therapeutics
  • Boston, MA
  • Office Operations Administrator & Executive Assistant Boston, MA (onsite) We seek an experienced, highly motivated, and ...
  • 3/28/2024 12:00:00 AM

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Office Manager Executive Assistant
  • 9tailors
  • Boston, MA
  • Job Description Job Description Our culture is defined by giving the best experience to our clients and each other every...
  • 3/25/2024 12:00:00 AM

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Executive Office Administrator
  • The Newbury Boston
  • Boston, MA
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 2/9/2024 12:00:00 AM

Revere is a city in Suffolk County, Massachusetts, United States, located approximately 5 miles (8.0 km) from downtown Boston. Founded as North Chelsea in 1846, it was renamed in 1871 after the American Revolutionary War patriot Paul Revere. In 1914, the Town of Revere was incorporated as a city. As of the 2010 United States Census, the city has a population of 51,755 inhabitants. Revere borders the towns of Winthrop and Chelsea, and the Boston neighborhood of East Boston to the south, Everett and Malden to the west, Saugus and Lynn to the north, and the Atlantic Ocean to the east. According...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Consumer Loan Servicing Executive jobs
$178,304 to $346,436
Revere, Massachusetts area prices
were up 2.5% from a year ago