Top Collections Executive jobs in Virginia Beach, VA

Top Collections Executive develops overall corporate policies regarding collections of overdue/delinquent accounts. Ensures all collections policies are followed. Being a Top Collections Executive monitors collections activities and provides recommendations for improvement. May work with legal counsel or outside collections agencies to handle overdue accounts. Additionally, Top Collections Executive may require an advanced degree. Typically reports to top management. The Top Collections Executive manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. (Copyright 2024 Salary.com)

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Collections Supervisor
  • LoanCare
  • Virginia, VA FULL_TIME
  • Overview

    JOB SUMMARY

     

     

    Plans, directs, supervises and evaluates work flow for the Collections department. Ensures the collection staff is effectively counseling all delinquent borrowers. Coordinates work activities to achieve the volume expected to meet operational requirements. Recommends operational improvements.  Responsible for day-to-day application of policies and procedures. Monitors performance of staff members according to established standards. Conducts performance evaluations. Trains and coaches staff.

    Responsibilities

     

    • Supervises daily operation of the Collection unit, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations  
    • Manage and maintain daily operations of the Dialer campaigns
    • Performs collection activity on accounts when subordinates have difficulty collecting.
    • Reviews the department’s collection activity, identifying trends and assessing unit effectiveness 
    • Receives and resolves customer complaints
    • Performs duties related to staff development such as performance evaluations, disciplining employees, and training 
    • Reviews and recommends foreclosure to the Default Management committee   
    • Compiles data and generates ad-hoc reporting for Manager
    • Provides monthly summary to Manager on departmental performance objectives
    • Ensures that 10 calls per month are evaluated for each Loan Counselor in the department
    • Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures

    Qualifications

     

    • High School Diploma or equivalent required
    • Associates Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
    • Three years collection experience in a mortgage servicing environment
    • Knowledge of Federal, State and local regulations concerning debt collection regulations
    • Minimum of 2 years supervisory experience, managing a team in a high volume, fast paced environment
    • Knowledge of loss mitigation mortgage workouts (i.e. loan modifications, short sale, deed in lieu and foreclosure) 
    • Working knowledge of contact center database applications
    • Experience with Ensemble Pro dialer administration
    • Experience utilizing DataViews for reporting
    • Knowledgeable in scheduling and volume forecasting
    • High level of proficiency with Microsoft Office Suite
    • Excellent written and verbal communication skills
    • Strong team player with a high level of professionalism and initiative
    • Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs
    • Strong negotiation skills
    • Strong analytical and problem solving ability
    • Ability to organize, prioritize and allocate workload for optimum efficiency
    • Solves problems with a sense of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution
    • Ability to resolve conflict appropriately and effectively resolve problems

     

    WORK CONDITIONS

     

     

    Working conditions are normal for an office environment. Must have the ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance.

     

    ESSENTIAL FUNCTIONS

     

     

    Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

    Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

     

    English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Speaking — Talking to others to convey information effectively.

    Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

    Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    Instructing — Teaching others how to do something.

    Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

    Time Management — Managing one's own time and the time of others.

    Writing — Communicating effectively in writing as appropriate for the needs of the audience.

     

    Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

     

    Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

     

    Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

     

    Written Comprehension — The ability to read and understand information and ideas presented in writing.

     

    Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

     

    Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

     

    Near Vision — The ability to see details at close range (within a few feet of the observer).

     

    Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

     

    Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

     

    Speech Recognition — The ability to identify and understand the speech of another person.

     

    Speech Clarity — The ability to speak clearly so others can understand you.

     

     

    PHYSICAL DEMANDS

     

    Sitting up to 95% of time

     

    Walking up to 5% of time

     

    Occasional standing, stooping, kneeling, crouching and reaching

     

     

     

    EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION POLICY

     

    LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

     

    Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

     

     

  • 21 Days Ago

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Unarmed security officer
  • Top Guard Security
  • Virginia, VA FULL_TIME
  • NOW HIRING - Unarmed Security Officers for client in Virginia Beach Must have either military, law enforcement, or corrections background, or at least 1 year security experience. These needs are for h...
  • Just Posted

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Installer/Maintenance/Shed Delivery
  • Top City Inc.
  • Fruitland, MD PART_TIME,FULL_TIME
  • The job involves general maintenance, and installing aftermarket truck, car and SUV accessories, such as bed liners, hitches, truck caps, tonneau covers, and tube steps. Experience in installation and...
  • Just Posted

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Dog Walker/Pet Sitter
  • Top Dog Walk
  • Virginia, VA PART_TIME
  • Professional pet lovers wanted! Fido lovers to the front! What could be better than spending your days outdoors, caring for new puppies, walking happy dogs, and cuddling feline friends? We really thin...
  • 7 Days Ago

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Solar Consultant
  • Top Tier Solar Solutions
  • Virginia, VA FULL_TIME
  • Top Tier Solar Solutions is the fastest-growing vertically integrated solar company in the nation, and we’re looking for hard-working, self-motivated people to join our team today! We provide a positi...
  • 11 Days Ago

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Senior Tax Accountant/Tax Supervisor
  • Top Tier Reps LLC
  • Virginia, VA FULL_TIME
  • The company is seeking a Tax Professional to join their team. This position requires strong technical and communication skills to coordinate with staff, managers and clients to ensure timely, quality ...
  • 15 Days Ago

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0 Top Collections Executive jobs found in Virginia Beach, VA area

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Support Services Attendant - Full Time and Part Time - Haldimand/Norfolk, ON
  • Marchofdimes
  • Norfolk, VA
  • > > > > Support Services Attendant - Full Time and Part Time - Haldimand/Norfolk, ON ** Support Services Attendant - Ful...
  • 3/27/2024 12:00:00 AM

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Real Estate Assistant Maintenance Coordinator
  • The Doll Team
  • Virginia Beach, VA
  • We are seeking a skilled Assistant Maintenance Coordinator for our busy Real Estate Property Management Team in Virginia...
  • 3/26/2024 12:00:00 AM

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Customer Support Associate (Work From Home)>
  • Fanatics
  • Virginia Beach, VA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $25 per hour / EST hours - As a Customer Support Associate you'll...
  • 3/26/2024 12:00:00 AM

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Patient Service Representative
  • PatientFirst
  • Virginia Beach, VA
  • The responsibilities of this job include, but are not limited to, the following: Assisting patients using the kiosk prio...
  • 3/26/2024 12:00:00 AM

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Customer Support Associate (Work From Home)>
  • Fanatics
  • Norfolk, VA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $25 per hour / EST hours - As a Customer Support Associate you'll...
  • 3/26/2024 12:00:00 AM

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Customer Support Associate (Work From Home)>
  • Fanatics
  • Chesapeake, VA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $25 per hour / EST hours - As a Customer Support Associate you'll...
  • 3/26/2024 12:00:00 AM

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Experienced Collections Professional (VC)
  • Bill Gosling Outsourcing
  • Hampton, VA
  • Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a compan...
  • 3/25/2024 12:00:00 AM

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Common Area Attendant (Part-Time)
  • Hilton Grand Vacations
  • Virginia Beach, VA
  • Job Description HGV Now Offers Day One Team Member Benefits! Envision working at a Caribbean-inspired resort that sits j...
  • 3/12/2024 12:00:00 AM

Virginia Beach is located at 36°51′02″N 75°58′40″W / 36.8506°N 75.9779°W / 36.8506; -75.9779 (Virginia Beach). According to the United States Census Bureau, the city has a total area of 497 square miles (1,290 km2), of which 249 square miles (640 km2) is land and 248 square miles (640 km2) (49.9%) is water. It is the largest city in Virginia by total area and third-largest city land area. The average elevation is 12 feet (3.7 m) above sea level. A major portion of the city drains to the Chesapeake Bay by way of the Lynnhaven River and its tributaries. The city is located at the southeaster...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Collections Executive jobs
$205,131 to $338,213
Virginia Beach, Virginia area prices
were up 1.2% from a year ago

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