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Job Description:

The Escrow Product Manager will be responsible for the development, enhancement, and management of our escrow product offerings across multiple industry verticals including Landlord/Tenant Management, Bankruptcy Management and Disbursement, Legal Services, and Embedded Banking. You will collaborate closely with the cross-functional teams including vendors, relationship managers, operations, and legal to ensure the successful implementation, adoption and growth of our escrow product. This is a growing business and you will manage the product roadmap and vendor performance as well as partner to drive day-to-day product efficiencies. You will serve as the product visionary to monitor industry trends and the competitive landscape to advise on optimal and competitive product offerings. This role requires a deep understanding of escrow services, excellent project management skills, and a passion for delivering innovative solutions to meet customer needs.

Escrow management services is a foundational product for our commercial clients and a critical part of our treasury management product suite. The Bank has materially grown its escrow client base and is investing in modernizing its escrow platform. The Escrow Product Manager will be at the forefront of delivering this solution as a cohesive, scalable, and thoughtful addition to the Bank’s commercial product offerings.

Responsibilities Include

• Lead the end-to-end product development lifecycle, including launching the digital product, including timely delivery of key product, features and enhancements.
• Develop and execute strategic roadmap for escrow product, aligning with company goals and market trends.
• Drive all areas of functional product management – product vision, design, defining requirements, prioritizing features, product execution, value proposition, testing strategy and execution, and go-to-market strategy through internal and external partners.
• Manage key relationships with external vendors.
• Ensure end-to-end delivery of product roadmap and priorities; identify and communicate cross-team dependencies and risks.
• Manage key relationships and communications with internal stakeholders, including risk, compliance, controls, operations, marketing, designers, research etc.
• Provide training and support to internal teams, including sales and operations, to ensure deep understanding of product and its value proposition.
• Define key performance indicators (KPIs) and metrics to measure the success and effectiveness of escrow products and use data-driven insights to make informed decisions.
• Leverage customer feedback, insights and performance metrics to define product improvements and enhancements.
• Conduct market research and competitive analysis to identify opportunities for product differentiation and growth.

Required Qualifications:

• Bachelor’s Degree, MBA preferred
• 5-7 years with hands-on experience in product management in the financial services industry
• Deep understanding of escrow services, including industry practices, regulations and best practices
• Direct experience in the implementation and management of either Agiletics or zSuite
• Experience in the treatment of FBO account structures across operational and risk functions
• Sophisticated business sense and understanding of underlying drivers
• Strong communication and written presentation skills with experience communicating effectively with diverse audiences - across business and technology partners, including senior leadership.
• Experience with data analysis, product strategy, and roadmap management.
• Good knowledge of the banking digital products market, competitive landscape, and latest trends.
• Ability to independently manage multiple dependencies, get commitments and drive escalations.
• Financial services and banking background is a plus

Job Type: Full-time

Pay: $120,000.00 - $140,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Escrow: 5 years (Preferred)
• zSuite: 3 years (Preferred)
• Agiletics: 3 years (Preferred)
• Financial services: 5 years (Required)

Work Location: In person