Top Audit Executive develops, leads, and executes a comprehensive enterprise-wide internal auditing strategy, function, and practice adhering to auditing standards and regulatory requirements. Establishes the auditing governance framework and procedures to attain long-term auditing objectives. Being a Top Audit Executive directs the creation of annual audit plans. Engages with other functions across the enterprise, like risk, finance, information technology, and security, to facilitate audits. Additionally, Top Audit Executive delivers audit reports to leadership and recommends enhanced controls or processes as needed. Sets goals for the auditing team and builds expertise with coaching and developmental initiatives. Requires a bachelor's degree. Requires a Certified Public Accountant (CPA). May require Certified Internal Auditor (CIA). Typically reports to top management. The Top Audit Executive manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. (Copyright 2024 Salary.com)
Description
night auditor
DEPARTMENT: Front Office
REPORTS TO: Front Desk Manager
STATUS: Non-Exempt
RESPONSIBILITIES:
· Night time senior leadership role dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
· Must be able to perform the full night audit
· Prepare and send out all required daily reports
· Front desk/front office and front of the house operations.
· Hotel guest and Food and Beverage satisfaction.
· Conflict resolution for guests
· Manage and monitor activities of all employees in the Hotel making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
· Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
· Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
· Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
· Maintain a professional and high-quality service-oriented environment at all times.
· Welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
· Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guest’s cars and other responsibilities to ensure all requirements are met during our guests stay.
· Must actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Director of Operations and/or Manager/supervisor on Duty prior to shift start.
· Oversee preparation of daily summary reports.
· Be aware and able to enforce all fire-life-safety procedures.
KNOWLEDGE, SKILLS AND ABILITIES:
· Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
· Professional appearance and mannerism.
· Ability to perform all night audit accounting duties.
· Strong communication skills, both verbally and written.
· Accounting and organizational skills.
· Ability to deal with guests when they are angry or upset.
· Ability to work quickly and thoroughly when under pressure.
· Must be flexible and open to changes in procedures.
· Ability to attend to more than one task at a time.
· Technical knowledge of Front Desk operations.
EXPERIENCE:
· Customer Service and Night Audit experience required.
PHYSICAL DEMANDS:
· Must be able to stand for long periods of time.
· May include crowded office setting or “close quarters”.
· General office environment with limited physical activity.
· Must be able to work a varied shift including nights, holidays and weekends required by business needs.
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