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Added - 02 / 21 / 22 Online Banking Customer Technical Support Customer Service Oklahoma City, Oklahoma AK / OKC Direct Hire Job Description

Bank operations center in NW OKC is seeking a customer support role in the Commercial Services department.

This role will focus being on email correspondence with customers through the department's email inbox. This position will also function as a customer support role via phones with clients, Therefore the candidate will need to have strong communication skills, both verbally and written

Position will start around $16-17 / hr DOE

Full Time, Monday-Friday 8am-5pm or 10am-7pm

Position Description :

This position is part of the Commercial Services Product Support department within our Bank Operations group. This team is primarily responsible for providing direct telephone and e-mail support to our business and commercial clients.

Products and services supported include online banking, mobile banking, ACH origination, remote deposit capture, credit cards, positive pay, investment sweeps, cash vault, and many others.

This role is crucial in facilitating the onboarding process for new clients and completing ongoing account and service maintenance as requested by the customer.

Position Requirements :

1 years experience in a customer support role (prefers call center)

banking experience preferred, but not required

Must feel comfortable helping customers with technical problems, including troubleshooting computer settings and assisting with software installations

Ability to work in a team environment where responsibilities rotate

Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications

Problem solving skill with strong attention to detail

Excellent verbal and written communication skills

Ability to provide a high degree of customer service

Ability to operate in a deadline-driven environment with specific service level agreements

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