Ticket Office Supervisor - Casino jobs in Towson, MD

SUMMARY:

The Cage Cashier Supervisor serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication.  

JOB FUNCTIONS:

• Review staffing levels and customer flow and assign work areas to team members.
• Review and approve check-cashing transactions as required.
• Monitor checkout money to determine fill requirements.
• Review close out procedures by cashiers, ensure drawer balances and investigate, and record all variances.
• Investigate equipment or facility problems and notify shift manager.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Train new team members and update all employees on new procedures or policies.
• Assists the Cashier Shift Manager in performance of duties and assumes full responsibility in their absence.
• Monitors casino cashiering activities on the front line, in the specialty banks, main bank and redemption areas.
• Assists in the preparation and coordination of scheduling casino cashiering team.
• Works specialty bank or front line as the business needs warrants
• Ensure team members are ready to provide exceptional service.
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation, and open communication
• Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
• Ensures that team members clearly understand and are held accountable for their performance expectations.
• Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations 
• Recommends and implements change to improve overall team member and guest satisfaction.

QUALIFICATIONS:

• 2 years of cash processing, banking, or casino cage operations
• 2 years of leadership experience 
• Good mathematical and clerical aptitude for accurate record keeping.
• Excellent customer service skills necessary