Ticket Office Supervisor - Casino jobs in New Jersey

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Box/Ticket Office Supervisor, you will be responsible for show information and maintaining the ticketing systems.

THE DAY-TO-DAY:

• Support the Manager in building, maintaining, and seeing through to fruition all shows or events inventory

• Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area

• Maintain internal and external show information and outside property sales in the ticketing systems; update information on all tours, shows and other event sales

• Develop new and analyze existing procedures and special promotions that will improve guest patronage and show sales

• Assist with financial aspects of the department & settlement reports

• Generate daily reports on all events for senior leadership, management, and promoters

• Maintain a strong working relationship with other departments within MGM as well as with promoter partners

• Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment

• Develop and mentor hourly employees to ensure departmental standards and goals are understood and met

• Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

THE IDEAL CANDIDATE:

• Has experience in Box Office/ticketing, events, live entertainment in a casino setting.

• Two (2) years of previous Ticket Office experience.

• Basic knowledge of Ticketmaster, including: Archtics, TMOne and Host

• Can handle multiple tasks at one time.

• Has a flexible schedule.

• Looks forward to working with a team to provide positive experiences.

• Describes themselves as an energetic individual.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Healthcare, financial, and time off benefits.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!