Ticket Office Supervisor - Casino supervises a team of ticket office cashiers who sell tickets to guests. Must be familiar with venue seating to suggest the best seats for a variety of needs. Being a Ticket Office Supervisor - Casino may require a high school diploma or equivalent. Typically reports to a manager. The Ticket Office Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Ticket Office Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Summary of Responsibilities:
This position is responsible for supervising and training 4 full-time ticket office staff members and the hiring, supervising, and training of 20-25 part-time ticket office staff members. This position will outline and maintain customer service standards for full-time and part-time staff, providing additional training when necessary. This position, along with the Ticket Operations Manager, Ticket Fulfillment Manager, and Ticket Operations Director, carries out supervisory duties throughout the Cardinals season and additional special events. The Ticket Operations Supervisor is responsible for coordinating ticket operations functions, including ticketing configuration and inventory management for primary events, in addition to leading event setup for ancillary events throughout the year, specifically in support of Corporate Sales/Cardinals Care, Stadium Operations, and Ballpark Village. Willingness to work flexible hours, including but not limited to evenings, weekends and holidays.
Essential Functions of the Job:
Education and Experience Required:
Education and Experience Preferred: