Ticket Office Supervisor - Casino supervises a team of ticket office cashiers who sell tickets to guests. Must be familiar with venue seating to suggest the best seats for a variety of needs. Being a Ticket Office Supervisor - Casino may require a high school diploma or equivalent. Typically reports to a manager. The Ticket Office Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Ticket Office Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Keeneland Association, a leader in Thoroughbred Racing & Sales, is seeking quality candidates for a paid internship in the Ticket Office . Under the direction of the Ticket Office Manager, with specific supervision provided by his/her designees, assisting in the coordination and operations of ticketing and admissions functions for the 2023 Fall and 2024 Spring Meet.
This internship is designed to expose the individual to all aspects of ticket operations, while using the Etix ticketing system. The objective of the internship is to help the individual learn all aspects of ticketing for thoroughbred racing, including customer service management, day-to-day operations, race day management, and a greater understanding of the Patron Experience department as a whole.
Throughout the year interns will have the opportunity to participate in educational and interactive career development programming, as well support other departments including Promotions, Marketing, Guest Services, Special Events, Sponsorship and Hospitality.
Race day responsibilities include:
Daily (non-race day) responsibilities include:
QUALIFICATIONS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by the intern to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands and fingers and computers; reach with hands and arms; climb or balance; and talk or hear. The ambassador must regularly lift and/or move up to 50 pounds on a regular basis. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
CERTIFICATES, LICENSES, REGISTRATIONS
A Kentucky Horse Racing Authority License is required for all track workers. (Supplied through Keeneland upon hire)