Ticket Office Supervisor - Casino jobs in Florida

Overview

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Responsibilities

Under the direction of the Director of Credit, the incumbent is responsible for duties that include, but not limited to:

Essential Job Functions:

• Coordinates adequate office coverage by properly adjusting clerk schedules.
• Monitors daily interaction with Bank Verification, Central Credit and Consumer Credit Agencies to insure proper accounting and billing.
• Coordinates file purges based on established criteria.
• Evaluates credit clerk performance through yearly evaluations.
• Monitors the quality of daily work performed by clerks to insure completeness and compliance with policies and procedures.
• Performs the duties of a Credit Executive in his/her absence up to a lower level of authorization.
• Coordinates activities between the Cage and Credit Personnel.
• Acts as Trainer for new hires.
• Safeguards Credit Department assets.
• Enters data from credit applications and reports into the computerized system.
• Files credit applications.
• Verifies bank information on credit applications.
• Maintains customer credit files with updated information as prompted by computerized system.
• Communicates with Central Credit and other properties regarding credit applications.
• Handles customer correspondence regarding discrepancies on credit applications.
• Accepts telephone applications, processes information and forwards applications to individuals authorized to approve credit.
• Processes credit information for arrivals and special group events.
• Reviews Central Credit Daily Report for affected in-house accounts.
• Enters appropriate credit information. (i.e. restrictions) into computerized system.
• Performs credit reference inquiries.
• Processes credit applications and ensure the proper completion of all related documents.
• Promotes positive public relations.
• Works diligently to support the company culture and team philosophy throughout the property.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Amicably resolve customer related problems in a fast paced environment.
• Ensures the protection of customer’s confidential information and credit lines.
• Complies with all departmental and Company Policies including business ethics guidelines.
• Complies with all Tribal Gaming regulatory requirements.
• Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount".
• Perform other duties as assigned.

Qualifications

Bachelors degree in finance and/or accounting preferred with a minimum of three (3) years of casino industry experience; (1)year on the casino floor in a supervisory capacity or (3) three years in credit administration outside of the industry, or an equivalent combination of education and experience.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

DisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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