Ticket Office Manager - Casino jobs in Washington

Ticket Office Manager - Casino manages the sale of tickets to guests. Trains and schedules employees. Being a Ticket Office Manager - Casino may require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Ticket Office Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Ticket Office Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Hotel Front Office Manager
  • Legends Casino Hotel
  • Toppenish, WA FULL_TIME
  • Shift:
    Varies

    Job Announcement Number:
    YLC-24-030


    Division:

    Employment Status:
    Full-Time Regular


    Starting Salary:
    DOE

    Department:
    Hotel



    JOB DESCRIPTION:



    We are looking for individuals whom exemplify compassion and genuine care of others, team players who will display faith in each other and honor commitments. Smiley faces with dedication and voluntary accountability, are going to be an integral part of a great success. We cherish problem solvers, who take personal responsibility in delivering exceptional guest experience. We welcome those who want to be in a team environment, where values and principles are always upheld and exemplified.

    JOB SUMMARY: Responsible for the successful overall coordination and direction of all activities related to the Front Desk and Reservations of the Hotel, ensuring smooth and efficient operations and in accordance with the Company’s policies.

    SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

    • Ensure and maintain compliance with all ordinances, laws and other communicated expectations including but not limited to: NIGC Regulations, Yakama Gaming Ordinance, State Gaming Compact, Tribal Internal Controls and other communications from regulatory personnel.
    • Provides direction and oversees the daily operation of all hotel activities including: front desk and reservations.
    • Establishes policy and procedures, service and quality standards.
    • Partakes and contributes in strategic planning, budgeting and development.
    • Performs proper recruiting, selecting, hiring, training, coaching, counseling, recognition and retention of all team members in the department.
    • Regularly assists in revising and analyzing the effectiveness of the Hotel operation, preparing plans and programs for the attainment of approved objectives.
    • Ensures that decision-making process appropriately weigh the fiscal return on action, guest experience and loyalty, and environmental impact: both short-term and long-term as they are interrelated to overall vision and strategy.
    • Oversee the performance of the hotel front office and back office operations.
    • Participate and collaborate with Reservations Lead in deploying inventory restrictions and pricing strategies designed to optimize revenue and occupancy.
    • Participate, collaborate and assist Patron Services by accessing the read only portion of the system to provide guests with current point status for hotel related redemptions.
    • Implements financial and operation plans that correspond to the overall vision and strategy.
    • Contributes to weekly, monthly and quarterly occupancy and revenue forecasts.
    • Reviews the performance, productivity and efficiency of team members including, but not limited to, periodic evaluations.
    • Handles guest complaints and supports all guest service programs.
    • Understands and adheres to regulatory, department, and company policies and procedures.
    • Effectively and efficiently manage expenses, labor costs and staffing objectives while achieving highest guest satisfaction.
    • Develop, maintain and manage training programs, guide and support front office team members in daily responsibilities.
    • Exhibits passion for the hospitality and gaming experience of our guests.
    • Takes personal responsibility for delivering an excellent guest experience.
    • Knows the overall property, the gaming offerings, and their locations.
    • Ensure all promotions are in compliance with regulatory requirements.
    • Ensure that all vendors are licensed in compliance with licensing requirements of TGA.
    • Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.
    • Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
    • Identifies ways to improve workflows and processes to work smarter and increase efficiency.
    • Proactively shares guest feedback with executive management and peers in the spirit of continuous improvement.
    • Seeks to share and improve processes and workflows based on guest feedback.
    • Finds ways to make good use of their strengths and talents.
    • Embraces “Keys to Success” initiative to provide upward mobility to Yakama Tribal Members.

    Revised 03/2022




    JOB REQUIREMENTS:



    SUPERVISION EXCERCISED: Front Office Shift Manager and Reservation Lead.


    LICENSE REQUIRED: Must obtain and hold a Class III gaming license while employed and complete an annual background check with TGA.


    EXTENT OF JOB AUTHORITY: Interacts effectively with the guests and fellow team members. Provides excellent guest service at all times. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Delivers upon established goals and objectives.

    MINIMUM EDUCATION REQUIRED FOR POSITION: High School Diploma or GED required. Bachelor's degree (B. A.) from four-year College or University; or three to four years related experience and/or training; or equivalent combination of education and experience.

    PHYSICAL REQUIREMENTS: Required to regularly talk or hear. Frequently required to stand, walk, use hands to handle or feel and reach with hands and arms. Occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl. Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Manual and finger dexterity for operation of personal computer and routine paperwork. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Required to monitor team member performance often through visual inspection. Expected to distinguish among varying levels of cleanliness and colors.

    SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: Team member must have specific hospitality experience. Excellent working knowledge and experience with set up and management of a Property Management System is required. Effective application of emotional intelligence while remaining calm and collected under extreme pressure. Strong interpersonal spirit with a hands-on approach. Excellent time management, organizational and interpersonal skills. Strong communication skills and attention to detail are critical for success. Previous management experience is required, must be able to carry out responsibilities in accordance with the organization’s policies, procedures and applicable laws. Excellent in interviewing, hiring, and training team members; planning, assigning, and directing work, appraising performance, rewarding and disciplining team members, addressing complaints and resolving problems. Must know correct business English, including grammar, spelling, punctuation and vocabulary.

  • 9 Days Ago

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Ticket/Event Manager Coordinator
  • South Bend Community School Corp
  • Washington, WA FULL_TIME
  • POSITION TITLE: Ticket Manager/Supervisor SALARY RANGE: $5,000.00 - Stipend CONTRACT LENGTH: School Year IMMEDIATE SUPERVISOR: Athletic Director POSITION SUMMARY: Assign workers for every sports event...
  • Just Posted

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Shift Manager - Royal Casino
  • Maverick Washington LLC
  • Everett, WA FULL_TIME
  • DescriptionAt Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with...
  • 23 Days Ago

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Casino General Manager
  • Maverick Washington LLC
  • Mountlake Terrace, WA FULL_TIME
  • DescriptionAt Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with...
  • 1 Month Ago

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Box Office Ticket Buyer for Tacoma, WA
  • REPS & Co.
  • Tacoma, WA FULL_TIME
  • Earn up to $20 /hour Buying Tickets!Ticket Buyer - Independent Contractor (1099) Founded in 2017, REPS & Co. is a leader in the entertainment industry specializing in ticketing for live events. We are...
  • Just Posted

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Box Office Ticket Buyer for Seattle, WA
  • REPS & Co.
  • Seattle, WA FULL_TIME
  • Earn up to $20 /hour Buying Tickets!Ticket Buyer - Independent Contractor (1099) Founded in 2017, REPS & Co. is a leader in the entertainment industry specializing in ticketing for live events. We are...
  • 1 Day Ago

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Manager, Ticket Operations-Miami Hurricanes
  • Legends
  • Miami, FL
  • LEGENDS Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality...
  • 3/28/2024 12:00:00 AM

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Service Desk Personnel
  • HexaQuEST Global
  • Chattanooga, TN
  • Job Description: In Office Position Monday thru Friday Must be able to lift at least 50 pounds. Must be able to walk at ...
  • 3/27/2024 12:00:00 AM

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Service Desk Personnel
  • Crescens Inc.
  • Chattanooga, TN
  • Job Title: Service Desk Personnel Location: Chattanooga, TN Duration:12+ Months Job Location: In Office Position Monday ...
  • 3/27/2024 12:00:00 AM

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Ticketing Manager
  • Icon Concerts
  • Los Angeles, CA
  • Job Description Job Description The role: Ticketing Manager is a detail-oriented position that requires excellent organi...
  • 3/26/2024 12:00:00 AM

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Ticket Management Software, Helpdesk Software, Customer Support Software, Ticket Management System
  • Petadshub
  • Title Saturday, 22 January, 2022 (Bhubaneswar, India) - Visit the Borewell cleaning in Bhubaneswar, [GangotriBorewell][1...
  • 3/26/2024 12:00:00 AM

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Ticket Management - Service Delivery Coordinator
  • Carson Solutions Llc
  • Fort George G Meade, MD
  • **Ticket Management - Service Delivery Coordinator** Fort Meade, MD Monitor, track, and assign Break/Fix (HD) and Instal...
  • 3/26/2024 12:00:00 AM

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Manager, Ticket Sales
  • AEG
  • Rockford, IL
  • In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete ...
  • 3/25/2024 12:00:00 AM

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Assistant Manager, Ticket Sales & Operations
  • Paciolan
  • **Welcome! Let us introduce ourselves to you.** We're the leading live events platform that connects fans to sports, con...
  • 3/24/2024 12:00:00 AM

Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Ticket Office Manager - Casino jobs
$54,687 to $81,484