Ticket Office Manager - Casino manages the sale of tickets to guests. Trains and schedules employees. Being a Ticket Office Manager - Casino may require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Ticket Office Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Ticket Office Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Position Responsibilities:
Ticket Office Assistants assist the full
time ticket office staff in several key functions, including daily office
procedures and game day functions. They assist with phone, window, and mail
orders for all athletic ticketed events. They may work independently or as a member
of a team. Ticket Office Assistants work under limited supervision, making
complex decisions independently and referring unprecedented issues to an
upper-level manager. They typically report directly to a supervisor.
- Sell tickets and manage and distribute
will call
- Assist with all athletic ticketed
events using Paciolan software
- Assist with game day ticketing
- Provide a high level of customer
service to donors, ticket holders, and the general public
- Other duties as assigned
Required Qualifications:
- High School Graduate
- Must possess excellent customer service skills
- Ability to communicate effectively
- Knowledge of PC operations and software
- Ability to work well in a team environment
- Adherence to all applicable NCAA, conference, and institutional rules and regulations
Preferred Qualifications:
- Paciolan software experience or related ticket system preferred.
Job Specific Physical and Cognitive Requirements:
Light lifting; Standing; Sitting; Walking; Reaching; Bending; Repetitive Motion; Fast pace; Multiple stimuli; Intense customer interaction; Frequent change; Memory; Reasoning; Hearing; Reading; Analyzing; Logic; Verbal and written communication.
Salary Range: $12.00
Position Details:
Department:
Employment Type: H1 - Hourly
Restricted Status: No
FTE: .25
Exemption Status: Non-Exempt
Contact Information:
Contact Name: Catherine Policastro
Contact Email: capolicastro@vcu.edu
Contact Phone: