Ticket Office Manager - Casino jobs in Minnesota

Description

ESSENTIAL JOB FUNCTIONS

• Oversee casino operations on assigned shift, including procedural and regulatory compliance, with an emphasis on guest service.
• Provide a comfortable atmosphere for guests through employee friendliness, facility cleanliness and quality service.
• Assure compliance with all state and federal regulations.
• Authorize jackpot payouts.
• Assure that all guest issues are handled quickly to meet both Jackpot Junctions and guests satisfaction.
• Authorize guest comps according to casino guidelines in the absence of Casino Host.
• Ensure all departments are properly staffed and are following their departmental policies and procedures.
• Keep informed of all promotions.
• Make recommendations to the Lead Casino Shift Manager regarding guest service improvements.
• Coordinate with Security Shift Supervisors to handle all issues relating to guest safety.
• Monitor and assure compliance with Title 31 on assigned shift.
• Maintain an hourly activity log for General Management.
• Perform other duties and responsibilities as assigned.

Qualifications

EXPERIENCE & QUALIFICATIONS

• Previous experience in casino operations.
• High school diploma or GED.
• Lower Sioux Community enrolled member preferred.

SKILLS, KNOWLEDGE & ATTRIBUTES

• Above average knowledge of casino operations and state and federal regulations.
• Excellent written and verbal communication skills.
• Excellent motivational and leadership skills.
• Strong interpersonal and human relations skills.

UNIVERSAL REQUIREMENTS

• Sensitivity to various cultures, including Native American cultures.
• Regular attendance and punctuality.
• Able and willing to work any changes in scheduled hours as required.
• Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.

PHYSICAL DEMANDS

• Mobility throughout the facility.

While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.