Ticket Office Manager - Casino jobs in District of Columbia

Ticket Office Manager - Casino manages the sale of tickets to guests. Trains and schedules employees. Being a Ticket Office Manager - Casino may require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Ticket Office Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Ticket Office Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Ticket Services Manager
  • Ford's Theatre Society
  • Washington, DC FULL_TIME
  • Ford’s Theatre Society is seeking a Ticket Services Manager to join its team. The position is full-time, exempt, and based in Washington, D.C.

    Ford’s Theatre Society values and is committed to maintaining a diverse and inclusive workforce and working environment. Ford’s is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, family status, sexual orientation, disability, age, veteran status, or any other characteristic protected by law.

    Ford’s offers a dynamic working environment steeped in culture and history along with a robust benefits package including highly subsidized health insurance, 401(k) contributions, and generous paid leave policies.

    The Ticket Services Manager leads and works as part of the Ticket Services team at Ford’s Theatre Society to provide a high level of customer service to all audiences, staff, and other constituents as related to ticketing for visitation, programs, and productions. The Ticket Services Manager is responsible for ensuring the ticket services office is properly staffed and functioning. The ticket services manager serves as the primary ticketing contact for senior management and external parties.

    All Ford’s Theatre Society employees are required to actively participate in the Society’s ongoing efforts to become an anti-racist organization. These efforts include staff-wide conversations, new programming, development of new resources for staff and audiences, and an expectation that all staff will keep themselves informed of resources in the field of anti-racism, access and equity, diversity, and inclusion (EDI) and how they can be applied to their own work on a day-to-day basis.

    Principal Responsibilities:

    • Manages all ticketing operations, including but not limited to, ensuring adequate, well-trained staffing, troubleshooting or escalating IT issues as appropriate, tracking supply inventory, and ensuring space is safe and organized for optimal workflow.
    • With the Assistant Ticket Service Managers, fulfill internal department ticketing requests, such as complimentary or discounted tickets for VIP patrons, press, company, and staff.
    • Responsible for an inclusive hiring process and successful onboarding, training, evaluation, feedback, and development for Ticket Services team members.
    • Acts as main point-of-contact for departments with box office-related Tessitura needs, such as extracting lists and reports, tracking transactions and attendance, and troubleshooting accounts and orders. This includes, but is not limited to, assisting Production with royalty reports, National Park Service with attendance numbers, and Development with grant applications.
    • Works closely with Patron Services Associate Director to ensure customer service policies and procedures are followed and practiced uniformly across all front-of-house teams. Participates in customer service, accessibility, and other team trainings as requested and necessary.
    • Upholds ticketing policies and procedures while developing improved processes to optimize accuracy and streamline customer service requests.
    • Manages relationships, training materials, and invoice requests with call center, audio guides, and other vendors.
    • Manages inventories at the recommendation of Marketing Director for third-party ticket vendors such as TodayTix, Goldstar, and others. Ensures accurate revenue reconciliation for these sales.
    • Responsible for the security and accounting of box office petty cash fund.
    • Participates in website and database testing, and monitors all on-sales to ensure website purchase path is working optimally.
    • Attends and participates in Marketing and Tessitura User Group team meetings, and others as required. Participates at conferences and career development events as a representative of Ford’s Theatre as needed.
    • Assists Digital Content Manager and Database Administrator with website edits and custom form updates through TNEW administration portal.
    • With the Director of Marketing and Communications, suggests, develops and implements sales promotions.
    • Maintains current knowledge of all relevant events, schedules, historic site activities, and visitation projections. Communicates necessary event information to ticket services staff.
    • Maintains a department environment that respects and celebrates diversity in each other and of our patrons and the rest of the staff.
    • Provides the highest level of customer service and patron relations through excellent verbal and written communications.
    • Required to see at least one performance or final dress rehearsal of each production as early in the run as possible (excludesrepeat productions, such as One Destiny, A Christmas Carol).
    • Regularly works directly with the public and associates
    • Understand and adhere to high customer service standards for yourself and the rest of the ticketing staff.
    • Other duties as assigned.

    Qualifications:

    • Minimum of two years of box office or similar ticketing experience.
    • High school diploma with exceptional communication and basic math skills.
    • Supervisory experience in an arts, cultural, retail, or similar setting.
    • Basic Microsoft Office skills.
    • Experience and competency with ticketing and database or similar software, Tessitura is preferred.
    • Knowledge of advanced Tessitura or database setup is a plus
    • Must be cheerful, team-spirited, organized, detail-oriented and efficient
    • Must have knowledge of and deliver high levels of customer service as well as maintain the same levels for the ticketing staff.
    • Some evening, weekend, and holiday work required.
    • Ability to work in a busy shared office environment.

    Salary: $52,000 - $54,000 per year

    To Apply:

    Please send a cover letter and resume to nthornton@fords.org

    Job Type: Full-time

    Pay: $52,000.00 - $54,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee discount
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Ability to Relocate:

    • Washington, DC 20004: Relocate before starting work (Required)

    Work Location: Hybrid remote in Washington, DC 20004

  • 6 Days Ago

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Box Office Ticket Buyer for Washington, DC
  • REPS & Co.
  • Was, DC FULL_TIME
  • Earn up to $20 /hour Buying Tickets!Ticket Buyer - Independent Contractor (1099) Founded in 2017, REPS & Co. is a leader in the entertainment industry specializing in ticketing for live events. We are...
  • 5 Days Ago

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Ticket Seller, Box Office (Part-Time/Seasonal)
  • Monumental Sports & Entertainment
  • Washington, DC PART_TIME
  • Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns an...
  • 1 Month Ago

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Residence Manager (British Defence Staff / Private Office), Washington D.C.
  • Foreign & Commonwealth Office
  • Washington, DC FULL_TIME
  • Job Description (Roles and Responsibilities) Main purpose of job: The British Government’s Embassy in Washington D.C. has an exciting opportunity to join the Head of British Defence Staff (BDSUS) Priv...
  • 3 Days Ago

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Supervisory Case Manager, Mayor's Office on Returning Citizen's Affairs (MORCA)
  • Mayor's Office of Talent and Appointments (MOTA)
  • Washington, DC FULL_TIME
  • Supervisory Case Manager Excepted Service, Grade 6 - salary = $80, 845.06Open: March 15, 2024Close: Until FilledCurrent District of Columbia residents will receive priority and advanced preference for...
  • 11 Days Ago

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Food and Beverage Outlets Manager
  • Food and Beverage Outlets Manager
  • Washington, DC FULL_TIME
  • Rosewood Washington DC and CUT Restaurant by Wolfgang PuckFood & Beverage Outlets ManagerCompetitive BenefitsMedical, Dental, Vision BenefitsCompetitive Salary401k Plan and after 1 year up to 3% Match...
  • 2 Days Ago

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Manager, Ticket Operations-Miami Hurricanes
  • Legends
  • Miami, FL
  • LEGENDS Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality...
  • 3/28/2024 12:00:00 AM

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Service Desk Personnel
  • HexaQuEST Global
  • Chattanooga, TN
  • Job Description: In Office Position Monday thru Friday Must be able to lift at least 50 pounds. Must be able to walk at ...
  • 3/27/2024 12:00:00 AM

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Service Desk Personnel
  • Crescens Inc.
  • Chattanooga, TN
  • Job Title: Service Desk Personnel Location: Chattanooga, TN Duration:12+ Months Job Location: In Office Position Monday ...
  • 3/27/2024 12:00:00 AM

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Ticketing Manager
  • Icon Concerts
  • Los Angeles, CA
  • Job Description Job Description The role: Ticketing Manager is a detail-oriented position that requires excellent organi...
  • 3/26/2024 12:00:00 AM

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Ticket Management Software, Helpdesk Software, Customer Support Software, Ticket Management System
  • Petadshub
  • Title Saturday, 22 January, 2022 (Bhubaneswar, India) - Visit the Borewell cleaning in Bhubaneswar, [GangotriBorewell][1...
  • 3/26/2024 12:00:00 AM

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Ticket Management - Service Delivery Coordinator
  • Carson Solutions Llc
  • Fort George G Meade, MD
  • **Ticket Management - Service Delivery Coordinator** Fort Meade, MD Monitor, track, and assign Break/Fix (HD) and Instal...
  • 3/26/2024 12:00:00 AM

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Manager, Ticket Sales
  • AEG
  • Rockford, IL
  • In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete ...
  • 3/25/2024 12:00:00 AM

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Assistant Manager, Ticket Sales & Operations
  • Paciolan
  • **Welcome! Let us introduce ourselves to you.** We're the leading live events platform that connects fans to sports, con...
  • 3/24/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Ticket Office Manager - Casino jobs
$56,741 to $84,544