Job Description
Trip Operations:
- Review trip manifests for accuracy and efficiency.
- Handle patient, caregiver, and facility concerns or inquiries promptly.
- Review pre-assigned trips for the following day and make necessary adjustments.
Communication:
- Answer staff questions and provide necessary support throughout the day.
- Call drivers intermittently throughout the day for updates and coordination.
Communication with Supervisor:
- Daily phone call/video chat to set goals and review sales.
- Attend and present at leadership meetings.
Scheduling and Time-Off Requests:
- Manage the weekly schedule, ensuring optimal coverage.
- Process and handle time-off requests efficiently.
- Monitor driver attendance and address any attendance-related issues.
Administrative Support:
- Review and respond to voicemails in a timely manner.
- Aid in new developments for the company, contributing to organizational growth.
- Conduct interviews and check driver employment eligibility for recruitment
purposes.
- Store and organize PCS forms and daily checklists systematically.
Disciplinary Actions:
- Conduct all disciplinary actions, including warnings, write-ups, and terminations, in
accordance with company policies and procedures.
Training Oversight:
- Conduct oversight of training to ensure they meet company standards and
compliance requirements.
Driver Duties:
Flexible Field Assistance:
- Serve as a driver when needed, including covering for absent drivers, providing
extra assistance, or addressing staffing shortages.
Safe Driving Practices:
- Drive safely in various weather conditions.
- Navigate a variety of routes throughout the city while adhering to a time schedule.
Patient Care and Transport:
- Load and unload patients via wheelchair and stretcher.
- Communicate compassionately and professionally with patients, ensuring their
comfort and understanding throughout the transportation process.
- Interact courteously with facility staff, including receptionists, nurses, and other
personnel.
- Coordinate efficiently with facility staff to ensure seamless patient handovers
Vehicle Maintenance and Supplies:
- Report any vehicle or equipment issues promptly and ensure compliance with safety
standards.
- Maintain the van and equipment, ensuring they are clean, sanitized, and in good
working condition before, during, and after every use.
- Monitor and restock necessary supplies in the vehicle, ensuring it is well-prepared
for each trip.
Technology Proficiency:
- Operate basic cell phone and iPad application functions.
- Utilize an iPad with routing software for efficient navigation and scheduling.
Internal Communication:
- Collaborate with the administrative team to address logistical challenges promptly
and maintain open lines of communication.
- Report any issues or concerns promptly to the designated supervisor, contributing
to a resolution-oriented environment.