Description

JOB PURPOSE

The primary purpose of this position is to deliver exceptionally high quality service to VCCU’s internal and external members. A key element of this service is to identify member needs, build strong relationships and recommend credit union solutions that will improve members’ financial well-being. Additionally, this employee is responsible for posting transactions, answering inquiries and referring members to appropriate personnel for more advanced issues. This employee is expected to maintain a professional comportment at all times and comply with all Credit Union policies and procedures, including Standards of Conduct and Confidentiality.

ESSENTIAL DUTIES, RESPONSIBILITIES, AND FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be involved. Travel to other locations may be required.

• Provides timely and courteous service to all branch members, and assists them with financial transactions such as deposits, withdrawals, transfers, sale or processing of negotiable instruments, loan payments, check cashing, pinning ATM and Debit cards, etc.
• Processes branch member transactions efficiently, accurately, and in timely manner including servicing accounts, closing accounts, or completing related documents.
• Responds to member inquiries in person, by telephone, or by mail. Resolves routine issues and directs complex issues to the appropriate staff member.
• Posts IRA transactions.
• Processes check orders and reorders for members.
• Adheres to all teller and check cashing procedures and deposit limits as outlined in the Authority Limits for this position.
• Supports the training of new tellers as directed.
• Participates in all assigned employee development programs in support of the credit unions commitment to excellence in sales and service, continuous improvement, quality, and teamwork.
• Provides detailed information on VCCU’s products and services.
• Assists the Branch Supervisor with daily duties such as end of the day duties, TCR’s, CDM’s, etc.
• Balances daily work in a timely manner.
• Supports the achievement of the department sales goals by identifying opportunities for the cross selling of credit union products and services.
• Complies with all applicable branch policies and procedures such as accepting negotiable items, scanning checks, buying and selling cash from and to CDMs/TCRs or other Branch Reps opening/closing procedures.
• Complies with all regulations specific to branches (Bank Secrecy Act, Reg CC, Reg E, Patriot Act).

SUPERVISORY RESPONSIBILITY

This job has no supervisory responsibilities.

Qualifications

MINIMUM EDUCATION AND QUALIFICATIONS

ALL EMPLOYEES MUST QUALIFY FOR AND MAINTAIN A FIDELITY BOND

• High School diploma, GED, or equivalent is required.
• Six months previous cash handling and customer service experience required.
• Demonstrated outstanding customer skills.
• Ability to present a professional image with management, staff and members.
• Proven ability to consistently report to work, on time, as scheduled.

OTHER SKILLS AND ABILITIES

Must be able to operate all basic office equipment and be PC literate with Windows applications. Must achieve and maintain a general knowledge of the Credit Union teller system. Must attain a thorough knowledge of Credit Union products and services. Good interpersonal skills to ensure member concerns are handled in a professional manner

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to member, clients, and other employees of the Credit Union.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to remain in a stationary position 75% of the time. The person in the position must communicate constantly with members in order to convey information about their transaction and you must be able to exchange accurate information with them. You are occasionally required to traverse across the office/lobby to access vaults or files. You will constantly operate computer equipment using a keyboard, 10 touch keypads and other like office equipment to accurately calculate figures, input data and to count money. You will sometimes have to ascend/descend or position yourself to crouch or kneel for items on the floor. The employee must frequently move up to 10 pounds and occasionally move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to look up and out for security acceptance of cash, coin, checks, and securities.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an indoor work environment.

While performing the duties of this job, the employee is occasionally exposed to risk of electric shock. The noise level in the work environment is usually moderate, however with Branches that have coin machines, the noise level may increase.

VCCU is dedicated to the health and well-being of all of our employees. We encourage all employees to be fully vaccinated against COVID-19 (subject to legally mandated exemptions).

At VCCU, we are dedicated to building an inclusive and authentic workplace that values unique voices and experiences, backgrounds and identities.  We are an equal opportunity employer who celebrates the diversity of our employees and our members and strives to represent the many communities we serve