Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
The successful candidate will process over the counter member transactions and provide general information on credit union products and services in an effort to cross-sell products that meet member needs.
Requirements include, balancing cash drawer within established guidelines, maintaining neat, legible, and accurate records of all transactions.
Minimum six months cash handling/customer service experience. Financial institution experience preferred. Credit union experience a plus. Excellent communication skills in English, interpersonal skills, and a commitment to providing quality service to our members.
Must be flexible with schedule, Monday-Saturday, 24-26 hours per week.
EOE
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