Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Description
Pathway Bank is seeking a Bank Teller to join our team and provide exceptional customer service to our customers. As a bank teller, you will be the face of our institution as you interact with our customers daily. Your primary responsibilities will include processing financial transactions, providing information on our products and services, and promoting our bank's brand. The primary responsibilities of this position is to build relationships with new and existing customers, accurately and efficiently complete transactions, maintain and balance a cash drawer, and provide information to customers concerning the status and history of their accounts. This is a fast-paced position and requires an individual with strong customer service, communication, technology, and organization skills as well as the ability to multi-task.
Requirements
- Must pass a credit and background check
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Ability to work in a fast-paced environment
- Customer-service oriented
- Proficient in basic computer skills
- Previous banking experience is a plus but not required