Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
PRIMARY OBJECTIVE OF POSITION:
Perform transnational duties to serve members by receiving or paying out funds with high
accuracy. Maintain accurate transnational records. Provide cash receipt and payment services
in accordance with credit union policies and procedures. Cross-sell and promote credit union products and services.
ESSENTIAL JOB FUNCTIONS
4. All other duties as assigned.
RELATIONSHIPS AND CONTACTS
Supervise Approximately: None
Reports To: Branch Manager
Contacts: Frequent contact face to face or by telephone with members and some contact with other departments.
REQUIREMENTS
EDUCATION
High school Diploma/GED is required
EXPERIENCE
Requires communication, mathematical and general business knowledge or equivalent to satisfactorily perform the job duties. Six (6) months of cash handling experience is preferred. Most important to this position are accuracy, speed, customer relations, judgment, reliability, and ability to engage in relationship building, a highly positive, service orientated attitude.
PHYSICAL REQUIREMENTS
Position involves wrist/hand manipulation; restriction to work station for extended periods of time; ability to lift up to 50 lbs; ability to bend, stoop and reach overhead. Vision abilities required by this job include close vision for frequent viewing of computer monitor and review of documents. May be required to stand for extended periods of time. Communication abilities required by this job includes clarity in speech and hearing for effective staff/member interaction.
EQUIPMENT SKILLS
Calculator, copy machine, Currency Counter, Cash Dispenser/RBU, cash advance terminal, and personal computer with windows environment.
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