Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
At American Savings Bank, our tellers are key in helping to make dreams possible for customers across the state.
Role of a dream maker :
As a valued member of our team, you will support customers with their important bank transactions. You’ll also get to know them by being curious and asking questions about their financial needs and goals so you can suggest the right ASB products and services to improve their financial well-being.
How you will make an impact :
Make banking easy. Provide account services to customers, such as processing deposits, withdrawals, check cashing, and loan payments.
Record night and mail deposits.
Provide solutions. Through building and deepening relationships, you’ll identify customer needs, answer inquiries, and resolve issues.
You’ll explain and promote features and benefits of bank products and services and you’ll contribute to meeting branch goals by referring customers to business partners as appropriate.
Support you will get :
As a new hire you’ll get extensive teller training in ASB products, services and processes, both in a classroom setting and on the job.
We’ll give you the tools and support you need to be successful.
EOE, including disability / veterans
At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community.
We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers.
If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you.
Mahalo for your interest in American Savings Bank!
Last updated : 2024-04-24