Teller Manager jobs in Daly City, CA

Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Teller
  • WESTAMERICA BANK
  • SAN RAFAEL, CA FULL_TIME
  • Description

    Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.


    Weekly Working Hours: 40


    JOB SUMMARY: Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products.


    ESSENTIAL FUNCTIONS:

    Customer Service

    • Deliver 5 points of service to external customers. (Your Community Banker, Sundown Rule, It’s your time, 24hrs or bust, Statement of fact, Everybody makes a difference)
    • Adhere to QIS standards.
    • Actively contributes to team success through clear, effective communication with co-workers

    Sales Referrals

    • Promote sales of bank’s services. Meet goal of $110/FTE per month on average.
    • Cross sell appropriate products and services to clients and prospects.
    • Contributes to Key Initiatives.

    Teller Standards and Work Habits

    • Meet established standards for accuracy and compliance, while adhering to policies and procedures.
    • Un-located cash differences, operating losses, and BSA errors (see attached Teller Standards) to be within established limits.
    • Adhere to Control Consciousness policies and procedures.
    • Follow branch security procedures in opening, closing, and branch operations.
    • Under the direction of the CSM, provides support with daily operational tasks. Assigned tasks may include processing Branch Capture, certifications, assisting with cash shipments as well as balancing the ATM and Vault.
    • Meet attendance guidelines.

    Sound Decision Making

    • Exercise good judgment and common sense in protecting Bank assets while providing excellent customer service.
    • Responds well to constructive feedback and works to correct any noted concerns
    • Takes personal responsibility for quality and quantity of work.

    Compliance Responsibilities

    • Complete regulatory tutorials to ensure understanding of compliance standards and expectations.
    • Answer regulatory questions correctly during Audit/Branch Review.


    PROMOTIONAL GUIDELINES:

    Tellers are eligible for promotion based upon the following minimum criteria:

    • Must be in current position for six months.
    • Performance and minimum referral criteria must be met at least four times during the previous six-month period (refer to the “Minimum Monthly Referrals” matrix in Chapter 18 of the Operations Manual for current referral criteria.
    • Must not have been on counseling for same six-month period.
    • Performance appraisal does not contain a “below expectation” and/or “needs improvement” in any rated category.
    • CSM may require additional training/classes based upon specific branch need.


    Work Environment:

    The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.


    EQUIPMENT USED TO PERFORM FUNCTIONS:

    10-key machine, typewriter, Fax & photocopier, ATM, tube system for drive-up window, Branch Capture equipment.


    DECISION MAKING: (Give examples of decisions and recommendations made by incumbent)

    • Accept and process check of a bank customer written to a non-customer when the non-customer produces proper documentation.
    • Identify best approach to obtain additional data from customer when there appears to be questions about the legitimacy of their requested transaction.


    SUPERVISORY RESPONSIBILITY: (List number of subordinates)

    Directly Supervised: -0-

    Supervised by Subordinates: -0-


    FINANCIAL IMPACT:

    Inaccurate transactions will impact branch’s cash balances, decrease teller incentive payouts and may result in customers feeling discontent toward the bank.

    Requirements

    MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:

    Good customer relations and basic math skills required.


    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.


    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.


    MENTAL DEMANDS:

    • Accurately count and dispense funds to customer.
    • Recognize opportunities to cross-sell products.
    • Respond positively to challenging customers.
    • Maintain established service standards.

    EOE

    Westamerica Bank's Privacy Policy may be found at: www.westamerica.com/about/privacy

  • 1 Day Ago

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Teller
  • WELLS FARGO BANK
  • San Rafael, CA FULL_TIME
  • Why Wells Fargo : Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balan...
  • 4 Days Ago

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Teller
  • WELLS FARGO BANK
  • San Francisco, CA FULL_TIME
  • Why Wells Fargo : Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balan...
  • 4 Days Ago

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Teller
  • Wells Fargo
  • Half Moon Bay, CA FULL_TIME
  • Why Wells Fargo : Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balan...
  • 28 Days Ago

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Teller
  • Wells Fargo
  • South San Francisco, CA FULL_TIME
  • Why Wells Fargo : Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balan...
  • 28 Days Ago

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Teller
  • BankTalent HQ
  • Millbrae, CA FULL_TIME
  • Associates at California Bank & Trust work in a relationship-centered culture where they are provided with the tools, training, and opportunities to build the best possible relationships with our clie...
  • 28 Days Ago

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0 Teller Manager jobs found in Daly City, CA area

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Personal Banker - Roving Mid Peninsula District
  • WELLS FARGO BANK
  • San Bruno, CA
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/27/2024 12:00:00 AM

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Personal Banker - Roving Mid Peninsula District
  • WELLS FARGO BANK
  • Pacifica, CA
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/27/2024 12:00:00 AM

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Personal Banker - Roving Mid Peninsula District
  • WELLS FARGO BANK
  • Millbrae, CA
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/27/2024 12:00:00 AM

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Personal Banker - Roving Mid Peninsula District
  • WELLS FARGO BANK
  • Half Moon Bay, CA
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/27/2024 12:00:00 AM

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Personal Banker - Roving Mid Peninsula District
  • WELLS FARGO BANK
  • Burlingame, CA
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/27/2024 12:00:00 AM

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Personal Banker - Roving Mid Peninsula District
  • WELLS FARGO BANK
  • South San Francisco, CA
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/27/2024 12:00:00 AM

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Personal Banker - Roving Mid Peninsula District
  • WELLS FARGO BANK
  • San Mateo, CA
  • Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our "W...
  • 3/27/2024 12:00:00 AM

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Personal Banker SAFE Act - Union City Branch **On-Site** Chinese Speaking Preferred
  • Citigroup, Inc.
  • Union City, CA
  • The Personal Banker SAFE Act is an entry level position responsible for the assistance in the execution of sales, produc...
  • 3/24/2024 12:00:00 AM

Daly City (/ˈdeɪli/) is the largest city in San Mateo County, California, United States, with an estimated 2014 population of 106,094. Located immediately south of San Francisco, it is named in honor of businessman and landowner John Donald Daly. According to the United States Census Bureau, the city has a total area of 7.7 square miles (20 km2), all land. Daly City is bordered by the cities of San Francisco, Brisbane, Pacifica, South San Francisco, and the town of Colma. The city borders several unincorporated areas of San Mateo County. It surrounds Broadmoor, borders San Bruno Mountain State...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Teller Manager jobs
$54,240 to $67,076
Daly City, California area prices
were up 4.5% from a year ago

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