Teller Manager supervises the teller staff and daily operations for a branch to meet operational and service standards. Ensures each day's transactions balance and oversees the auditing, reporting, and balancing operations. Being a Teller Manager reviews and approves exception transactions and researches and resolves discrepancies according to branch procedures. Prepares and manages the schedule and ensures sufficient teller coverage during busy periods. Additionally, Teller Manager responds to escalated customer issues and presents solutions. Trains staff members on operating, regulatory and security policies and procedures. Reviews tellers' performance, conducts performance appraisals, tracks cash differences, and issues corrective actions. May require an associate degree. Typically reports to a manager or head of a unit/department. The Teller Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Teller Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
POSITION PURPOSE
Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks while promoting the bank’s products and services and providing excellent customer service.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
2. Assumes responsibility for establishing and maintaining effective, professional business relations with clients.
3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
4. Assumes responsibility for related duties as required or assigned.
PERFORMANCE MEASUREMENTS
Supervisors are appropriately informed of area activities.
QUALIFICATIONS
Education / Certification : High school graduate or equivalent.
Required Knowledge : Understanding of Bank operations preferred.
Skills / Abilities :
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Good typing skills.
Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Hours : Monday - Friday 11 : 00 AM - 6 : 00 PM. Saturday 8 : 45 AM - 1 : 00 PM.
Last updated : 2024-04-23
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