Telecommunications Supervisor oversees a team of specialists to support the maintenance of an organization's telecommunications system. Coordinates the installation and repairs of telecommunication equipment. Being a Telecommunications Supervisor manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Additionally, Telecommunications Supervisor identifies and implements process improvements and leads the implementation of new technologies. May require a bachelor's degree. Typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Technical Support Analyst
Department: Network
Reports To: Network Manager
FLSA Status: Non-exempt
General Summary
Perform technical support functions in an efficient and proficient manner to effectively provide accurate and timely information to customers on all WRT product and services, resolving external and internal customer issues in an ever-changing environment.
Essential Job Functions
Knowledge, Skills and Abilities
Education and Experience
Two years of specialized training, or certifications applicable to demonstrate proficiency in one of the following fields, or degree in computer science, computer information systems, or related field is required. One to two years of experience in customer service preferred.
Reporting Requirements
Reports to WRT office in Hazen, ND and must reside within WRT service area.
Application Process
Apply on-line at www.westriv.com. This position will be open until filled. Contact 701-748-4213 with any questions.
WRT is an Equal Opportunity Employer