Telecommunications Manager manages an organization's telecommunication systems to ensure optimal network performance. Implements and enforces policies and procedures for installing and maintaining telecommunications equipment. Being a Telecommunications Manager plans and manages complex installation or repair projects. Assesses current and future telecommunications needs and researches and plans improvements to meet those requirements. Additionally, Telecommunications Manager trains and develops staff. May require a bachelor's degree. Typically reports to a director. The Telecommunications Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Telecommunications Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
This position is responsible for the management of the complex telecommunications environment for the Mercy Health System. Direct responsibility will be the assurance of service and performance of the 7 x 24 x 365 operation of the telecommunications networks and related services for the System's facilities by performing the following duties. May be required to work flexible hours and alternate shifts. Performs other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
EDUCATION, TRAINING, & EXPERIENCE Bachelor's degree (B. A.) from four-year college or university; or five or more year’s related experience and/or training in communication field, preferably some at supervisory level.
CERTIFICATION/LICENSUREValid driver’s license
SPECIAL PHYSICAL DEMANDSThe Special Physical Demands are considered Essential Job Function of the position with or without accommodations.Manual dexterity need to operate and maintain telephone system/installation of cabling. Medium work exerting 10 to 25 lbs of force frequently and 25 to 60 lbs of force occasionally. While performing the duties of this job, the employee is frequently required to sit, handle, finger, feel, reach, talk and hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch and crawl. Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision. Manual dexterity needed to operate telephone and keyboard.
LEVEL OF SUPERVISIONRequires a high level of independent judgment. The position has substantial latitude for independent action.
SUPERVISESSwitchboard Lead, Switchboard Operators, and VoIP Engineers