Telecommunications Engineering Technician jobs in Shreveport, LA

Telecommunications Engineering Technician assists telecommunication engineers in the design and analysis of telecommunication networks. Creates plans and drawings detailing the layout of routers, circuits, cables, switches, or other telecommunications equipment. Being a Telecommunications Engineering Technician ensures network connectivity for end-users. May evaluate existing networks and recommend design changes to improve performance. Additionally, Telecommunications Engineering Technician requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Telecommunications Engineering Technician may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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Telecommunications Technician I
  • City of Shreveport, LA
  • Shreveport, LA FULL_TIME
  • Salary
    $4,259.71 - $6,753.50 Monthly
    Location
    Government Plaza, LA
    Job Type
    Full Time
    Job Number
    2401352
    Department
    IT - Information Technology-NW
    Opening Date
    03/22/2024
    Closing Date
    3/29/2024 12:00 PM Central

    Class Title

    Reports To: Infrastructure Manager
    Class Features
    Telecom Technician provides advanced technical support for telecommunications and VoIP phone systems.

    Duties

    Work Performed
    Under the general supervision of the IT Infrastructure Manager, this position is will act as a primary point of contact for customers responding to telecommunication issues as they arise by documenting incident details, responding to requests, initiating customer contact, resolving incidents and/or escalating to the appropriate entities.
    Must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be highly motivated self-starter and provide quality customer support. Must have a solid technical background combined with proven customer service experience and a proficient management background.
    These duties and responsibilities include:


    • Complete trouble tickets of various tasks including but not limited to voicemail password resets, troubleshooting trunk lines, troubleshooting issues with analog, digital, and IP phones, working with Support Specialists to resolve issues, and performing voice cuts with telephone providers.
    • Troubleshoot technical problems, setting up configurations, escalating with telecom carriers, and handling all escalations from Tier 1 support.
    • Maintain the voice and data networks in support of all phone systems, call management systems, and accompanying voice systems.
    • Support the implementation of voice development plans and implement projects in accordance with the stated business strategy.
    • Verify service by testing circuits and equipment, identifying, correcting, or escalating problems.
    • Use appropriate diagnostic equipment to test and repair telecommunications circuits and systems.
    • Troubleshoot and provide second-level support for all customer phone issues.
    • Document all required information into the ticketing system.??
    • Document, review, and improve existing or new procedures and workflows.
    • Evaluate documented resolutions and help contribute to the Knowledge Base.
    • Participate in ongoing personal training and attainment of technical certifications.
    • Perform other duties as assigned.

    Minimum Qualifications

    • Associates degree in Electronics Technology, Telecommunications Technology or related field and 3 years of experience in telecom tech support, networking or hardware, such as switches, routers, phone systems, etc. Any equivalent combination of education and experience is acceptable.
    • Experience and/or certification in one or more of the following:
      • Relevant voice, video, or data technologies.
      • Cabling, installation of racks, computer, data and voice equipment.
      • Computer-related power cabling, including UPS systems.
      • IP telephony systems.
      • Remote access systems, including VPN and modems.
      • Diagnostics equipment, including cable tester, voltmeter, OTDR, and other related tools.
    • Knowledge of fiber optic and copper cable terms and concepts.
    • Knowledge of TCP/IP protocols and VoIP.
    • Proficient in the installation, maintenance repair and use of various types of communications systems.
    • Candidates with experience in municipal government strongly preferred.

    ADA Compliance
    Physical Requirements:

    Physical Ability: Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (30-40 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Some tasks require visual perception and discrimination.

    Environmental Factors: Tasks are regularly performed without, but may have some exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.

    Normal Promotion Path
    Any higher class or level for which eligible and qualified.


    The City of Shreveport offers many benefits including vacation and sick leave, health, dental and vision insurance, 10 paid holidays per calendar year and long term disability.

  • Just Posted

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Telecommunications Technician I
  • City of Shreveport
  • Shreveport, LA FULL_TIME
  • JOB Reports To: Infrastructure Manager Class Features Telecom Technician provides advanced technical support for telecommunications and VoIP phone systems. EXAMPLE OF DUTIES Work PerformedUnder the ge...
  • Just Posted

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Telecommunications Technician I
  • City of Shreveport
  • Plaza, LA FULL_TIME
  • Reports To: Infrastructure Manager Class Features Telecom Technician provides advanced technical support for telecommunications and VoIP phone systems.Work PerformedUnder the general supervision of th...
  • Just Posted

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Calibration Technician
  • Path Engineering
  • Texarkana, AR FULL_TIME
  • RoleAs a Calibration Technician (also known as Instrumentation Technician, Electronic Equipment Technician), you'll be responsible for calibrating and troubleshooting plant instrumentation and electro...
  • 1 Month Ago

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Engineering Technician
  • Advantage Resourcing
  • Shreveport, LA FULL_TIME
  • Do you possess a robust knowledge of common fabrication, manufacturing, assembly, and prototyping techniques? Are you prepared for the next phase in your engineering career? Advantage Resourcing is ac...
  • 6 Days Ago

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Supervisor Installer-Wireline
  • KGP Telecommunications, LLC
  • Shreveport, LA FULL_TIME
  • Company Overview: KGP Services, a Circet company, is a leading provider of communications network services and is a trusted partner to customers who build, own, and operate high-speed fiber, wireless,...
  • 9 Days Ago

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0 Telecommunications Engineering Technician jobs found in Shreveport, LA area

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Travel Echo Technologist - $2,442 per week
  • Lrs Healthcare - Imaging
  • Shreveport, LA
  • Job Description LRS Healthcare - Imaging is seeking a travel Echo Technologist for a travel job in Shreveport, Louisiana...
  • 3/28/2024 12:00:00 AM

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Travel Echo Technologist - $2,442 per week
  • TRS Healthcare
  • Shreveport, LA
  • LRS Healthcare - Imaging is seeking a travel Echo Technologist for a travel job in Shreveport, Louisiana. Job Descriptio...
  • 3/27/2024 12:00:00 AM

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Application System Analyst II - Hospital Billing
  • CHRISTUS Health
  • Shreveport, LA
  • Description Summary: The Application System Analyst II serves as a liaison between system end-users (customers), operat...
  • 3/26/2024 12:00:00 AM

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Travel Echo Technologist - $1,703 per week
  • TRS Healthcare
  • Shreveport, LA
  • Springboard Healthcare is seeking a travel Echo Technologist for a travel job in Shreveport, Louisiana. Job Description ...
  • 3/26/2024 12:00:00 AM

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Certified Chief Supervisor, Water and Sewer Systems
  • City of Shreveport, LA
  • Shreveport, LA
  • Duties Serves as head of a unit or other major segment in a division. Plans, proposes and implements approved work, trai...
  • 3/25/2024 12:00:00 AM

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Information Professional
  • US Navy
  • Shreveport, LA
  • About In the Navy, information technology (IT) plays an important role in everything from electronic mail systems, to sh...
  • 3/24/2024 12:00:00 AM

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Heavy Equipment Mechanic
  • Altec Industries , Inc.
  • Shreveport, LA
  • Why Join Altec? Strong in spirit and industry knowledge, Altec mechanics are the best in the industry. If you are a care...
  • 3/24/2024 12:00:00 AM

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Cyber Security Technician III (NIGHT SHIFT)
  • General Dynamics Information Technology
  • Bossier City, LA
  • A career as a Cyber Security Technician III at GDIT means owning every opportunity to help support and advance our clien...
  • 3/24/2024 12:00:00 AM

Shreveport is located in Northwest Louisiana. It is the center of the Ark-La-Tex region where Arkansas, Louisiana, and Texas meet. It is also part of the I-20 Cyber Corridor linking the tech-centered Dallas-Fort Worth, Shreveport-Bossier, Greater Monroe, and Greater Atlanta metropolitan areas together. The city of Shreveport is 188 miles from Dallas, 98 miles from Tyler, and 41 miles from Marshall, Texas; 215 miles from Little Rock and 73 miles from Texarkana, Arkansas; and 250 miles from the state capital of Baton Rouge, 99 miles from Monroe, 69 miles from Ruston, and 30 miles from Minden, Lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Telecommunications Engineering Technician jobs
$51,565 to $68,152
Shreveport, Louisiana area prices
were up 1.2% from a year ago

Telecommunications Engineering Technician in Wilmington, NC
Installs, repairs, and maintains telecommunications cable, equipment, and systems.
January 11, 2020
Telecommunications Engineering Technician in Clarksville, TN
Implement internal policies related to the development, internal and external usage of technological systems, such as software systems, network systems and telecommunications systems, in order to achieve a set of goals and targets regarding the efficient operations and growth of an organisation.
December 25, 2019
Telecommunications Engineering Technician in San Antonio, TX
DMI is currently seeking to hire an Telecommunications Engineering Tech for a Federal Government customer in Virginia.
January 29, 2020