Telecommunications Director is responsible for the strategic planning and design of an organization's telecommunications systems. Develops policies and procedures for installing and maintaining telecommunications equipment. Being a Telecommunications Director plans and manages complex installation or repair projects. Assesses current and future telecommunications needs and researches and plans improvements to meet those requirements. Additionally, Telecommunications Director trains and develops staff. May require a bachelor's degree. Typically reports to a director. The Telecommunications Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Telecommunications Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
POSITION SUMMARY:
Provides switchboard services to the Health System and Physician’s Answering Service providing efficient and reliable service, routine information, and directing callers to appropriate areas. Participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as, Health System initiatives.
EDUCATION/TRAINING:
Previous switchboard experience in a clinic setting preferred.
EXPERIENCE/SKILLS/ABILITIES:
Comfortable typing on computer keyboard
Able to operate phone communication systems
Understands and follows oral and written instructions in English
Pleasant telephone voice and ability to speak clearly and concisely
Maintain effective working relationships with others
Excellent customer service skills
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0 Telecommunications Director jobs found in Janesville, WI area