Telecommunications Analyst jobs in Wisconsin

• Complete service request tickets for Cisco additions, moves and changes. Communicates difficult/sensitive information tactfully. Manages customer expectations effectively.
• Recommend and lead the technical recommendations, testing efforts and the programming of efforts involved in those recommendations.
• Work with vendors regarding voice communication peripheral equipment such as paging and music on hold. Communicates cabling standards and protocols to vendors.
• Identify telecommunications products and services that would benefit the organization by improving handling of communications or cost efficiencies.
• Ensures issues are identified, tracked, reported on and resolved in a timely manner.
• Assists in enforcement of project deadlines and schedules. Manages resources in accordance with project schedule.
• Delivers informative, well-organized presentations and assists in the facilitation of team and customer meetings. Facilitates effective team interaction. Mentors those with less experience.
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
• Develop and manage relationships with business unit personnel that foster respect and cooperative rapport.
• Continually seeks opportunities to increase customer satisfaction and deepen customer relationships.
• Performs other duties as assigned.

EDUCATION

• Bachelor’s degree, or equivalent combination of computer science, IT or telecommunications experience, and education

EXPERIENCE

• Three years’ information technology or telecommunications experience, with two years’ programming voice communication equipment, in a VoIP environment

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.