Telecommunications Analyst jobs in Dubuque, IA

The Telecommunications Supervisor is a member of the professional team of hospital management, whose skill and knowledge provide them with the ability to successfully achieve their position responsibilities, thereby enhancing and facilitating the overall operation of the department and hospital. Excellent communication skills, both written and oral, positive/supportive attitudes, team work abilities are all necessary due to the extensive intra- and inter- department contacts, as well as frequent phone contact with patients, visitors, and others of the general public.

Why UnityPoint Health?

• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a  culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits –Our competitive  Total Rewards  program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment– We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development– We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at  https://dayinthelife.unitypoint.org .

Essential Job Skills/Duties

• Assist the Telecommunications Manager in successful attainment of the departments’ goals and objectives.
• Support and assist the Telecommunications Manager in the control of the department and perform various duties to direct and control the operational functions and staff of the department.
• To aid in assuring a continued atmosphere of professionalism, the Supervisor will direct and coordinate the activities of the Telecom personnel.
• The Supervisor will promote professionalism among all Telecom personnel by providing leadership, direction and undertaking or participating in other activities to foster and improve the individual performance of department staff thereby enhancing the operation, image and reputation of the Telecommunications Department.
• Works closely with the department manager to ensure effective and efficient department operation

Special Skills/Knowledge

• Responsible for the effective performance of functions pertaining to the daily operation of Telecommunications in accordance with assigned accountabilities.
• Provides organizational leadership, communication, and problem solving skills which contribute to the effectiveness of department and hospital operations.
• Responsible for the training of new associates and for ensuring that all associates within the assigned area of responsibility are adequately cross-trained for all departmental functions.
• Monitors quality, productivity and analyses the volume data for the department.
• Assists in developing plans for continuing education of associates to ensure continuous performance improvement.
• The Telecommunications Supervisor or scheduling designee will put out a daily work schedule to meet the volume needs of the department.
• Performs other duties as assigned by the department manager
• Completes the annual PA evaluations of the department
• Responsible for the daily and ongoing management of the Telecom department activities and for the provision of timely and effective services to all customers

• One year experience as a telephone operator/ECC dispatcher is required
• Must be able to communicate effectively with physicians, associates and customers
• Must be able to react quickly to emergent situations and remain calm
• Must possess excellent communication skills
• Good problem solving and critical thinking skills
• High School Diploma / GED
• Writes, reads, comprehends and speaks fluent English
• Able to navigate a Windows based computer system.
• Pager and mobile device usage helpful