Telecommunication Rates Manager jobs in Athens, GA

Role Purpose

Responsible for delivering quality products across the Hotel experience- Next Generation PMS for Single Image Inventory, Rates and Offers.

This role coordinates among business stakeholders, software developers, technical engineers, designers, data analysts, and other functional subject matter experts to create a comprehensive and holistic roadmap that addresses both short term and long-term needs for the Next Generation Property Management System. The Product Manager, must be able to work at the strategic level (generating innovative ideas for growth and change management) and at the tactical level (analyzing data, solving problems). The Product Manager, will prioritize and activate said roadmap, ultimately managing the end-to-end product lifecycle from ideation to launch to adoption to optimization in an agile methodology, pivoting as needed in response to stakeholder and customer needs. They will also support in-depth business reviews, communicate, and present across all levels of the organization and support cross-functional product teams.

Key Accountabilities

• Lead development and implementation of product strategy: future state based on deep understanding of how the business works, incorporating customer insights, markets, competition, and distribution capabilities as well as the potential “game changing” new functionality and capabilities IHG will require to compete
• Evaluate and prioritize the configuration of inventory, rates and offers within the ngPMS, driving development and documenting requirements for the platform as it relates
• Drive the roadmap of initiatives including small enhancement and content refreshments to existing products as well as new product needs
• Influence and drive the PMS vendor/s development pipeline from planning to the end-to-end enablement solution
• Identify product opportunities far in advance of obsolescence, drive strategic planning, and articulate topline business requirements
• Lead cross-functional working teams to design, develop, and implement prioritized product roadmap
• Source data and craft test plans to ensure data-driven decisioning; use insights to inform priority of work
• Proactively seek input from stakeholders to align the roadmap against business and customer needs
• Forecast ROI, regularly report on product performance post launch, drive product adoption, and lead optimization plan
• Identifies goals, metrics, and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings
• Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class
• Manage product lifecycles: continually evaluate product performance and key customer insights and ensure new product needs are identified far enough in advance to address needs before product obsolescence.
• Communicate product information: including product roadmap, specifications, value proposition, sales tools training tools and competitive information to stakeholders. Provide status updates to PMO for regular reporting cycles.
• Writes technical user stories
• Fosters collaboration with team members to drive value and identify and resolve impediments
• Provide regular updates to leaders and partners, sometimes catering the message depending on audience

Key Internal Relationships

• Technology Services, Information Security, and other technology partners
• GRS
• User Experience teams
• Hotel Content Team
• Commercial
• Global Customer Experience Brand Organization
• Marketing partners
• Global design, development, delivery, and support partners/vendors
• Global Revenue Management
• HOC Peers: work with peer groups relating to interdependence of systems, databases, and resources
• Marketing & Loyalty: engagement related to revenue optimization of cross department initiatives and projects (such as room types and stay enhancements)
• Global Sales: collaborate on current initiatives and client needs

Key External Relationships

• Outside creative agencies: to discuss creative services and production
• Vendors: interactions relating to data, reports, tools & systems and/or to coordinate projection of materials and bid projects
• Owners: have an owner mindset and involvement with occasional owner summits

Required Qualifications

• Bachelor’s degree in Information Technology, User Experience, Customer Experience, Statistics, Business, or a relevant field of work, or an equivalent combination of education and work-related experienced.

Experience

• 3-6 years of relevant work experience as a Product Manager in a modern software development company

Skills & Technical Experience

• Expert knowledge of the Rates and Inventory landscape at IHG with a strong familiarity of competitors and other eCommerce websites to understand trends and best practices.
• Strong understanding of PMS architecture and data structures.
• Change Management knowledge.
• Vendor Management experience.
• Excellent verbal and written communication skills, and the ability to interact professionally with a diverse group of people from all levels of an organization such as Hotel end users, Owners, and Investors, Functional and Business Stakeholders.
• Demonstrated deep knowledge and understanding in a specific area of expertise including products.
• Demonstrated ability to present new concepts, research findings, and business outcomes to various groups including corporate clients, senior management, potential vendors, and industry consultants.
• Demonstrated program management experience with modern, established product management processes in organizing, planning, and executing projects from conception through implementation.
• Demonstrated attention to detail and ability to manage multiple tasks/clients required.
• Demonstrated experience in detailed product development discovery, documentation, and design work.
• Demonstrated analytical skills and ability to perform research and use the results of analysis to make effective strategic decisions.
• Demonstrated proficiency with MS Office products (Word, Excel, PowerPoint)
• Demonstrated ability to adapt tactics and strategies to fast moving, rapidly evolving marketplace required. Able to recognize when and how to pivot with ease and effectively deliver.
• Experience in formal requirements methodologies such as vision, scope, context, use cases, etc.

Preferred

• Demonstrated hotel industry knowledge reflecting the entire customer experience journey (reservations – stay – loyalty – on-property, and ongoing relationship management)
• Demonstrated knowledge of current rates and inventory structures at IHG
• Demonstrated knowledge of the concept of single image inventory
• Experience in transforming from a legacy/on premise PMS to a Cloud/Enterprise PMS
• Results driven with the ability to take an idea and develop a strong business case that will become the team's roadmap
• Knowledgeable in technology and enterprise software
• Ability to work and lead across all parts of the organization
• Comfortable and experienced in presenting product vision/strategy to large and senior audiences

Direct Reports/Indirect Reports

• N/A

Physical Requirements

• Majority of work is performed in a normal office environment.
• Some travel required as needed (generally less than 10%)

Influences

• This position reviews customer feedback, data, and insights to help determine project priorities. Performs analysis of customer feedback, business strategies and objectives to determine final project requirements.
• This position assists in determining the detailed design requirements of multiple projects based on budget, need, strategy, objectives etc.
• This position measures the effectiveness of digital products and channels, works with Internal Departments to set content management policies, and research technology vendors and content providers to determine potential business relationships.
• This position has final authority in interpretation of business requirements as presented by client in discovery process, and final authority in pre-production acceptance testing for features and functions developed on behalf of designated clients.

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