Telecommunication Rates Manager jobs in Arizona

Telecommunication Rates Manager manages a team of analysts who develop, review, analyze, and update rating schedules and schedule tables. Oversees liaising with billing and compliance departments to ensure conformance to company and government standards. Being a Telecommunication Rates Manager may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Telecommunication Rates Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Telecommunication Rates Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Telecommunication
  • City of Goodyear, AZ
  • Goodyear, AZ FULL_TIME
  • Salary : $51,442.81 - $76,366.67 Annually

    Location : Goodyear, AZ

    Job Type : Full-Time Regular

    Job Number : FY2400041

    Division : PD-Telecommunications Division

    Department : Police Department

    Opening Date : 12 / 07 / 2023

    Closing Date : 3 / 13 / 2024 12 : 00 AM Arizona

    Job Description Summary

    Signing Bonus - $3,500*

    Relocation Assistance assistance provided

    40 hours vacation pre-loaded

    The city of Goodyear is looking for Lateral Telecommunications Operators to join the Goodyear Police Department. The position will answers 911, TDD, and administrative telephone lines and provide information requiring a broad knowledge of City / Police affairs.

    Retrieve and transmit data to / from officers. Input initial incident data into the Computer Aided Dispatching System. Operate as a communications trainer.

    Provide clerical and administrative support to police and fire departments.

    Position requires a high school diploma or GED; at least one (1) year work experience in a customer service, clerical, administrative, or dispatching field and a minimum of 3970 keystrokes.

    Position requires working rotating shifts to include days, evenings, nights, holidays, overtime and weekend shifts.

    The ideal candidate will possess at least two (2) years prior Emergency Dispatch experience in an emergency services communications center.

    Will be familiar with law enforcement processes, possess a calm demeanor and be able to work days and / or nights, weekends, holidays and overtime hours as needed.

    Ideally will possess ACJIS TOC certification and type 45 WPM.

    Applicants should have speaking voices that are clear and easily understood over both the phone and police radio.

    At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that are committed to build and maintain a highly engaged workforce.

    You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation.

    We believe that successful employees are those that possess six core values :

    Adaptability - Integrity - Initiative - Empathy - Optimism - Innovation

    If these six values rank high on your list of personal attributes and you want to be a contributing member of the Goodyear, then don't wait APPLY TODAY!

    Examination Process : Only a limited number of the most highly qualified applicants meeting the City's requirements will be invited for an interview.

    Examination process for this position will include :

    CritiCall Skill Test

    The computerized CritiCall pre-employment test measures computer-related multitasking abilities and skills a person needs to possess to become a successful dispatcher.

    The test requires applicants to listen over a headset and the skills test will cover the following :

    Data Entry

    Data Entry MT (Audio)

    Call Summarization

    Cross Referencing

    Cross Referencing (Audio)

    Memory Recall-Numeric (Audio)

    Prioritization

    Suburban - Rural Map Reading

    Reading Comprehension

    Applicants will have one hour and forty-five minutes to complete the assessment.

    Panel Interview

    Successful applicants will be interviewed by an interview panel. The applicants will be asked several questions in reference to their abilities to perform the objectives of the position.

    Also, applicants will be asked situational questions related to decision making and judgment. Applicants will be graded and ranked based on their performance.

    Background Investigation

    After successful completion of the testing process, selected applicants continuing in the process will be given a background packet to complete and will be interviewed by a background investigator.

    Polygraph Examination

    During the background investigation, applicants will be given a polygraph examination administered by a qualified, state licensed police polygraph examiner.

    The examination will cover criminal activity, drug usage, truthfulness, integrity and employment history.

    Psychological Evaluation

    The psychological evaluation consists of two parts : a series of written tests to include a suitability assessment and an interview with a certified Psychologist.

    Substance Abuse Screening

    In accordance with City guidelines, all employees who work in safety sensitive positions will be subjected to pre-employment controlled substance drug and alcohol testing.

    All offers of employment are conditional upon an applicant's successful completion of screening.

    Please Review the Listed Automatic Disqualifiers for the Position

    Essential Functions

    AUTOMATIC DISQUALIFIERS

    1. The City of Goodyear Police Department will automatically disqualify any individual who has at any time :

    A. Been convicted of a felony or any offense that would be a felony if committed in Arizona.

    B. Been dishonorably discharged from the United States armed forces.

    C. Illegally sold, produced, cultivated, or transported marijuana for sale.

    D. Used marijuana for any purpose within the past year.

    E. Illegally used a dangerous drug or narcotic, other than marijuana, for any purpose within the past four years. Examples of a dangerous drug or narcotic drug would be, but is not limited to :

    i. Cocaine, crack etc., methamphetamine (crystal meth or speed of any kind); anabolic steroids (after 1994) except prescription only or FDA approved over the counter preparations.

    F. Illegally used marijuana, dangerous drugs or narcotics other than for experimentation. The use of an illegal drug is presumed to be not for experimentation if :

    i. The use of dangerous drugs or narcotics, other than marijuana, exceeds a total of 5 times, or exceeds one time since the age of 21 years.

    G. Illegally used marijuana while employed by a public safety agency.

    H. Illegally used dangerous drugs or narcotics while employed by a public safety agency.

    I. Had a pattern of abusing prescription medication.

    J. Been previously employed by a public safety agency and since has committed or violated federal, state, or city laws pertaining to criminal activity.

    K. Lied during any stage of the hiring process.

    L. Falsified his or her questionnaire or application.

    Formal Education / Knowledge : Work requires knowledge necessary to understand basic operational, technical, or office processes.

    Level of knowledge equivalent to four years of high school or equivalency.

    • Experience : Minimum one year of experience in a related field.
    • Certifications and Other Requirements : Typing requirement of 35 words per minute or 10,500 keystrokes per hour.
    • Reading : Work requires the ability to read manuals, maps, and data sheets.
    • Math : Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, division, and general accounting.
    • Writing : Work requires the ability to write reports, proposals, worksheets, and letters.
    • Managerial : Job has no responsibility for the direction or supervision of others but may provide advice / direction to an employee with less experience / skill or tenure.
    • Policy / Decision Making : Moderate - The employee normally performs the duty assignment according to his or her own judgment, requesting supervisory assistance only when necessary.

    Projects and daily work are managed with little oversight, however special assignments and significant work products may be reviewed upon completion.

    Typical positions in this category are supervisory, highly technical, or lower level professional jobs.

    • Technical Skills : Comprehensive Application - Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities.
    • Interpersonal / Human Relations Skills : High - Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations.

    Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

    Requirements

    This information is intended to be descriptive of the key responsibilities of the position. The following functions do not identify all duties performed by the incumbent.

    Other duties and responsibilities will be performed as assigned.

    Assists citizens who call 911 for police, fire and medical emergencies, Telecommunication Device for the Deaf (TDD), and multiple administrative telephone lines by answering and screening all incoming calls, working under pressure and extreme time constraints to assess the emergency situation and act upon it, coordinating calls and relaying information and assistance requests to appropriate public safety agency.

    Maintains guardianship of keybox and is responsible for the checking in and out of various facility, vehicle and equipment keys.

    Retrieves and transmits data to / from officers by determining the nature and location of emergencies, prioritizing urgent situations, utilizing the Computer Aided Dispatch and ACJIS on (CAD), and maintaining contact with people involved.

    Updating the various call-out lists as needed. Maintaining and updating the computerized rolodex file with the most current information available.

    • Inputs initial incident data into the Records Management System by entering, retrieving, and updating information from teletype and network relating to wanted persons, stolen property, vehicle registration, and other information.
    • Operates as a communications trainer by instructing and monitoring new personnel, completing written training evaluations, updating training manual;

    and scheduling classes, certifications, and ride-a-longs.

    • Performs various office duties with extreme accuracy by notarizing documents, creating and updating city geographic files, providing clerical and administrative support, , and maintaining detailed written logs containing statistics and report information.
    • Maintains Arizona Criminal Justice Information (ACJIS) files. Performs various ACJIS functions such as entering, clearing and / or canceling wanted persons, missing persons, articles, guns and vehicle files.

    Verifying entries, cancellations and clears. Monitors ACJIS notifications such as hit confirmations, amber alerts and ATL's) coming in from ACJIS printer.

    Maintains Terminal Operator Certification (TOC) in order to perform ACJIS functions. Performs criminal history checks for both hiring and criminal justice purposes.

    12 Month Objectives

    • Successfully complete the Telecommunications Training program including an in-house 4-week academy and 2 9-12-week phases covering emergency and non-emergency phone skills and emergency radio operations.
    • Learn the geography of the City of Goodyear as evidenced through practical and training exercises and accurately entering locations of calls for service into the CAD system.
    • Develop skills to effectively utilize the Computer Aided Dispatch (CAD) and Records Management Systems (RMS) through training and practical exercises.
    • Work under pressure and be able to accurately assess emergency situations, and make sound, independent decisions as demonstrated to supervisory personnel and trainers in training and live situations.
    • Answer 9-1-1, TDD, Text and administrative phone lines, and obtain pertinent information as demonstrated by efficiently and accurately entering calls for service into the CAD system.
    • Obtain Level A Terminal Operator Certification (TOC) through ACJIS within 6 months of employment by successfully passing the required test.
    • Obtain Notary Public Certification through the State of Arizona.
    • Practice EXCEPTIONAL CUSTOMER SERVICE when dealing with the public as evidenced by displaying a genuine interest in their needs and answering questions, sending assistance or providing knowledgeable referrals when needed.
    • Maintain a clean and serviceable uniform as well as a high standard of personal hygiene as directed by department policy.
    • Work effectively with fellow employees and supervisors by practicing good communication skills, support, and teamwork.
    • Maintain an acceptable attendance record by reporting to shifts on time and limiting unplanned leave.
    • Receive an overall Successful rating on a City performance appraisal at the six-month, mid-term and at the end of the one-year trial period.

    The City of Goodyear offers a highly competitive benefits package including :

    • Vacation Leave : 14 days per year, increasing with longevity. Goodyear offers an enhanced vacation benefit of recognizing total years of service under all Arizona public retirement systems for accruing vacation.
    • Sick Leave : 12 days per year
    • Holidays : 12 paid holidays per year, including one floating holiday the first full pay period of January
    • Flexible Holiday : 24 hours per calendar year (prorated based on hire date)
    • Health Insurance : Three health plans available to select from at a group rate
    • Dental Insurance : Two dental plans available to select from at a group rate
    • Vision Insurance : Available at a group rate
    • Flexible Spending Accounts : Health Care and Dependent Care accounts available
    • Short Term Disability Insurance : City-paid coverage
    • Cancer Benefit : City-paid coverage
    • Life Insurance : City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and / or dependent is available at employee's cost
    • Longevity pay beginning at year six
    • Tuition Assistance : $5,250 per calendar year
    • Employee Assistance Program
    • Onsite wellness center / clinic
    • Access to the Goodyear Recreation Center
    • Robust employee well-being program
    • Free identify theft monitoring and protection with Aura
    • 457 Deferred Compensation Plan : 2% city match (employee contributes 1%)
    • Retirement Health Savings : $22.50 city contribution (employee contributes $12.50 per pay period)
    • Retirement : Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.

    29%. Plan includes Long Term Disability Benefit.

    Do you possess a valid driver's license or have the ability to obtain one at time of hire?

    Do you possess a high school diploma or GED?

    Are you a U.S. Citizen?

    Do you possess at least one year prior dispatcher experience with a public safety agency or other fast paced dispatching environment?

    Have you used marijuana for any purpose within the last 12 months?

    Have you ever illegally sold, produced, cultivated, or transported for sale marijuana?

    Have you illegally used dangerous drugs or narcotics other than marijuana in the last 7 years?

    Have you illegally sold, produced, cultivated, or transported for sale a dangerous drug or narcotic?

    Have you illegally used any dangerous drug or narcotic, other than marijuana, for any purpose more than 5 times or one time since turning 21 years of age?

    Have you ever had a pattern of abusing prescription medication?

    Have you been dishonorable discharged from any branch of the United States Armed Services?

    Have you been convicted of any crime within the past seven years?

    Have you been convicted of a domestic violence crime, misdemeanor, or felony or convicted of a lesser charge, which at the time of occurrence was a domestic violence crime?

    I understand that this position requires working rotating shifts to include nights, holidays, weekends, overtime, and overnight shifts and I am able to accommodate such a schedule

    I have read the automatic disqualifiers on the job posting and understand that I will be automatically disqualified from consideration if I participated in any of the items listed.

    I understand that the selected candidate will be required to pass a comprehensive background investigation to include : Polygraph, Psychological Examination, and Drug Screening.

    Have you falsified any information on the application?

    Required Question

    Last updated : 2024-03-07

  • 19 Days Ago

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Area Sales Manager - Phoenix
  • Careers -Area Sales Manager
  • Phoenix, AZ FULL_TIME
  • Area Sales Manager - Phoenix Apply Now Description/Job Summary Area Sales Manager – PhoenixOverview of the RoleBoehringer is a premier medical device company that is at the forefront of innovation, qu...
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Field Reimbursement Manager, Oncology – Phoenix, AZ
  • 10000202 - Account Manager
  • Phoenix, AZ FULL_TIME
  • At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big, and working together to make the impossible a reality. We’re focused on the potential...
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Telecommunication Systems Designer/Engineer
  • SWANSON RINK
  • Phoenix, AZ FULL_TIME
  • DescriptionJoin our team! Together we’ll design telecommunications cabling distribution systems for advanced buildings.Swanson Rink’s growing Information and Communication Technology (ICT) team design...
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Facility Solutions Manager - Account Manager
  • Account Manager - City Wide Facility Solutions
  • Tempe, AZ FULL_TIME
  • Account ManagerAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity w...
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Facility Solutions Manager - Account Manager
  • Account Manager - City Wide Facility Solutions
  • Goodyear, AZ FULL_TIME
  • Account ManagerAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity w...
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Telecom Manager
  • Lakeview Loan Servicing
  • Miami, FL
  • Overview: Lakeview is seeking a highly skilled and experienced Telecom Manager to join our dynamic team. The Telecom Man...
  • 3/28/2024 12:00:00 AM

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Telecommunications Manager
  • Archetype Permanent Solutions
  • Boerne, TX
  • We are looking for an experienced Telecommunications Manager to lead and oversee our companys telecommunications strateg...
  • 3/28/2024 12:00:00 AM

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Telecommunications Manager
  • Archetype Permanent Solutions
  • Canutillo, TX
  • We are looking for an experienced Telecommunications Manager to lead and oversee our companys telecommunications strateg...
  • 3/28/2024 12:00:00 AM

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Full Time Sales and Business Development
  • Infinity Management Group
  • Hollywood, FL
  • We are looking for someone to be with us, not just for a good time but also for a long time. With a culture of recogniti...
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Entry Level Telecommunications Manager
  • Rooted Connections
  • New Orleans, LA
  • We are looking for someone to be with us, not just for a good time but also for a long time. With a culture of recogniti...
  • 3/27/2024 12:00:00 AM

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Telecommunications Manager (Non Mgrl)
  • City of New York
  • New York, NY
  • Job Description The Department of Records and Information Services seeks to hire a responsible Telecommunication Manager...
  • 3/26/2024 12:00:00 AM

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Senior Network & Infrastructure Engineer
  • Tandym Group
  • Cambridge, MA
  • A biotechnology company in Massachusetts is currently seeking an experienced IT professional to join their IT Infrastruc...
  • 3/26/2024 12:00:00 AM

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Telecommunications Manager
  • Archetype Permanent Solutions
  • Houston, TX
  • We are looking for an experienced Telecommunications Manager to lead and oversee our company's telecommunications strate...
  • 3/25/2024 12:00:00 AM

Arizona (/ˌærɪˈzoʊnə/ (listen); Navajo: Hoozdo Hahoodzo Navajo pronunciation: [xòːztò xɑ̀xòːtsò]; O'odham: Alĭ ṣonak Uto-Aztecan pronunciation: [ˡaɺi ˡʂonak]) is a state in the southwestern region of the United States. It is also part of the Western and the Mountain states. It is the sixth largest and the 14th most populous of the 50 states. Its capital and largest city is Phoenix. Arizona shares the Four Corners region with Utah, Colorado, and New Mexico; its other neighboring states are Nevada and California to the west and the Mexican states of Sonora and Baja California to the south and so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Telecommunication Rates Manager jobs
$113,312 to $138,038

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As competition increased in the telecommunications space, rating is getting increasingly complex.
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