Telecommunication Rates Manager manages a team of analysts who develop, review, analyze, and update rating schedules and schedule tables. Oversees liaising with billing and compliance departments to ensure conformance to company and government standards. Being a Telecommunication Rates Manager may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Telecommunication Rates Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Telecommunication Rates Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Salary : $51,442.81 - $76,366.67 Annually
Location : Goodyear, AZ
Job Type : Full-Time Regular
Job Number : FY2400041
Division : PD-Telecommunications Division
Department : Police Department
Opening Date : 12 / 07 / 2023
Closing Date : 3 / 13 / 2024 12 : 00 AM Arizona
Job Description Summary
Signing Bonus - $3,500*
Relocation Assistance assistance provided
40 hours vacation pre-loaded
The city of Goodyear is looking for Lateral Telecommunications Operators to join the Goodyear Police Department. The position will answers 911, TDD, and administrative telephone lines and provide information requiring a broad knowledge of City / Police affairs.
Retrieve and transmit data to / from officers. Input initial incident data into the Computer Aided Dispatching System. Operate as a communications trainer.
Provide clerical and administrative support to police and fire departments.
Position requires a high school diploma or GED; at least one (1) year work experience in a customer service, clerical, administrative, or dispatching field and a minimum of 3970 keystrokes.
Position requires working rotating shifts to include days, evenings, nights, holidays, overtime and weekend shifts.
The ideal candidate will possess at least two (2) years prior Emergency Dispatch experience in an emergency services communications center.
Will be familiar with law enforcement processes, possess a calm demeanor and be able to work days and / or nights, weekends, holidays and overtime hours as needed.
Ideally will possess ACJIS TOC certification and type 45 WPM.
Applicants should have speaking voices that are clear and easily understood over both the phone and police radio.
At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that are committed to build and maintain a highly engaged workforce.
You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation.
We believe that successful employees are those that possess six core values :
Adaptability - Integrity - Initiative - Empathy - Optimism - Innovation
If these six values rank high on your list of personal attributes and you want to be a contributing member of the Goodyear, then don't wait APPLY TODAY!
Examination Process : Only a limited number of the most highly qualified applicants meeting the City's requirements will be invited for an interview.
Examination process for this position will include :
CritiCall Skill Test
The computerized CritiCall pre-employment test measures computer-related multitasking abilities and skills a person needs to possess to become a successful dispatcher.
The test requires applicants to listen over a headset and the skills test will cover the following :
Data Entry
Data Entry MT (Audio)
Call Summarization
Cross Referencing
Cross Referencing (Audio)
Memory Recall-Numeric (Audio)
Prioritization
Suburban - Rural Map Reading
Reading Comprehension
Applicants will have one hour and forty-five minutes to complete the assessment.
Panel Interview
Successful applicants will be interviewed by an interview panel. The applicants will be asked several questions in reference to their abilities to perform the objectives of the position.
Also, applicants will be asked situational questions related to decision making and judgment. Applicants will be graded and ranked based on their performance.
Background Investigation
After successful completion of the testing process, selected applicants continuing in the process will be given a background packet to complete and will be interviewed by a background investigator.
Polygraph Examination
During the background investigation, applicants will be given a polygraph examination administered by a qualified, state licensed police polygraph examiner.
The examination will cover criminal activity, drug usage, truthfulness, integrity and employment history.
Psychological Evaluation
The psychological evaluation consists of two parts : a series of written tests to include a suitability assessment and an interview with a certified Psychologist.
Substance Abuse Screening
In accordance with City guidelines, all employees who work in safety sensitive positions will be subjected to pre-employment controlled substance drug and alcohol testing.
All offers of employment are conditional upon an applicant's successful completion of screening.
Please Review the Listed Automatic Disqualifiers for the Position
Essential Functions
AUTOMATIC DISQUALIFIERS
1. The City of Goodyear Police Department will automatically disqualify any individual who has at any time :
A. Been convicted of a felony or any offense that would be a felony if committed in Arizona.
B. Been dishonorably discharged from the United States armed forces.
C. Illegally sold, produced, cultivated, or transported marijuana for sale.
D. Used marijuana for any purpose within the past year.
E. Illegally used a dangerous drug or narcotic, other than marijuana, for any purpose within the past four years. Examples of a dangerous drug or narcotic drug would be, but is not limited to :
i. Cocaine, crack etc., methamphetamine (crystal meth or speed of any kind); anabolic steroids (after 1994) except prescription only or FDA approved over the counter preparations.
F. Illegally used marijuana, dangerous drugs or narcotics other than for experimentation. The use of an illegal drug is presumed to be not for experimentation if :
i. The use of dangerous drugs or narcotics, other than marijuana, exceeds a total of 5 times, or exceeds one time since the age of 21 years.
G. Illegally used marijuana while employed by a public safety agency.
H. Illegally used dangerous drugs or narcotics while employed by a public safety agency.
I. Had a pattern of abusing prescription medication.
J. Been previously employed by a public safety agency and since has committed or violated federal, state, or city laws pertaining to criminal activity.
K. Lied during any stage of the hiring process.
L. Falsified his or her questionnaire or application.
Formal Education / Knowledge : Work requires knowledge necessary to understand basic operational, technical, or office processes.
Level of knowledge equivalent to four years of high school or equivalency.
Projects and daily work are managed with little oversight, however special assignments and significant work products may be reviewed upon completion.
Typical positions in this category are supervisory, highly technical, or lower level professional jobs.
Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.
Requirements
This information is intended to be descriptive of the key responsibilities of the position. The following functions do not identify all duties performed by the incumbent.
Other duties and responsibilities will be performed as assigned.
Assists citizens who call 911 for police, fire and medical emergencies, Telecommunication Device for the Deaf (TDD), and multiple administrative telephone lines by answering and screening all incoming calls, working under pressure and extreme time constraints to assess the emergency situation and act upon it, coordinating calls and relaying information and assistance requests to appropriate public safety agency.
Maintains guardianship of keybox and is responsible for the checking in and out of various facility, vehicle and equipment keys.
Retrieves and transmits data to / from officers by determining the nature and location of emergencies, prioritizing urgent situations, utilizing the Computer Aided Dispatch and ACJIS on (CAD), and maintaining contact with people involved.
Updating the various call-out lists as needed. Maintaining and updating the computerized rolodex file with the most current information available.
and scheduling classes, certifications, and ride-a-longs.
Verifying entries, cancellations and clears. Monitors ACJIS notifications such as hit confirmations, amber alerts and ATL's) coming in from ACJIS printer.
Maintains Terminal Operator Certification (TOC) in order to perform ACJIS functions. Performs criminal history checks for both hiring and criminal justice purposes.
12 Month Objectives
The City of Goodyear offers a highly competitive benefits package including :
29%. Plan includes Long Term Disability Benefit.
Do you possess a valid driver's license or have the ability to obtain one at time of hire?
Do you possess a high school diploma or GED?
Are you a U.S. Citizen?
Do you possess at least one year prior dispatcher experience with a public safety agency or other fast paced dispatching environment?
Have you used marijuana for any purpose within the last 12 months?
Have you ever illegally sold, produced, cultivated, or transported for sale marijuana?
Have you illegally used dangerous drugs or narcotics other than marijuana in the last 7 years?
Have you illegally sold, produced, cultivated, or transported for sale a dangerous drug or narcotic?
Have you illegally used any dangerous drug or narcotic, other than marijuana, for any purpose more than 5 times or one time since turning 21 years of age?
Have you ever had a pattern of abusing prescription medication?
Have you been dishonorable discharged from any branch of the United States Armed Services?
Have you been convicted of any crime within the past seven years?
Have you been convicted of a domestic violence crime, misdemeanor, or felony or convicted of a lesser charge, which at the time of occurrence was a domestic violence crime?
I understand that this position requires working rotating shifts to include nights, holidays, weekends, overtime, and overnight shifts and I am able to accommodate such a schedule
I have read the automatic disqualifiers on the job posting and understand that I will be automatically disqualified from consideration if I participated in any of the items listed.
I understand that the selected candidate will be required to pass a comprehensive background investigation to include : Polygraph, Psychological Examination, and Drug Screening.
Have you falsified any information on the application?
Required Question
Last updated : 2024-03-07