Technology Research Manager jobs in Lake Havasu City, AZ

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Overview:

The Las Vegas Technology & Operations department provides providing Technical Support, Engineering, Media Operations, Production, Studios and Facilities servicesfor internal clients for the local portfolio of NBCU Owned Television Station businesses. The Technology team has responsibility for partnering with our local & division teams to build, deploy and support the technical systems used at NBCU Owned Television Stations KBLR, as well as the remotely hosted Production & News Infrastructure.

The Manager of Technology is full time position leading the Engineering and Technical Support resources focused on the implementation of technology solutions and providing client focused technical support. This position is a critical part of delivering world class support, innovative new technology, enabling operational change & driving smart business solutions. Reporting to the Regional Senior Director of Technology, and working in concert with the Division's VP, Technology & Operations, the Manager of Technology will be the client facing role, responsible for the direct supervision of the technical team, overseeing deployment, support and sustainability for all local technical systems. Candidate must have experience in managing and developing technical staff with a deep understanding of current and emerging technologies across media and entertainment including infrastructure, distribution, live production, post production, newsgathering & newsroom systems.

Job Description

• Development, implementation and accountability to standards, controls and processes that ensure a high degree of availability and reliability across all technical systems and operations.
• Manage day to day technical support operations, ensuring the TechOps technical support standards are met focusing on load balancing, prioritization, SLAs and client satisfaction
• Support Enterprise teams with IT system troubleshooting and problem resolution
• Handle and address customer communication, escalation and incident response management.
• Provide escalation support for deployed infrastructure as needed by liaising with vendors and other internal / external engineering SMEs for problem resolution.
• Manage the implementation, commissioning, documentation and operational handoff of new technology.
• Partner with client Operations teams to promote a strong VOC to define requirements and deliver solutions that creatively solve business challenges or implement new processes across News, Production, Creative Services and other departments as needed.
• Provide operational support as needed
• Evaluate and manage technical solutions across all broadcast systems including both SDI and ST-2110 video infrastructures, physical / virtualized / cloud-based compute & storage, network, encode / decode platforms, live production systems, news gathering tools, NLE, media asset management systems, distribution and transmission systems.
• Ensure the successful handoff and maintenance of all relevant documentation, system knowledge and support processes to the support & operational teams.
• Test new technology through participation in POC initiatives and make recommendations for inclusion in strategic plan.
• Make recommendations on needed resources, feasibility, budget and timing requirements.
• Participate in the development and management of capital budgets
• Promote and ensure the use of key documentation processes and the transfer of knowledge across teams.
• Provide coaching, leadership and development of expertise across the technical teams.
• Perform regular site inspections for safety and aesthetics with service providers, property managers, and visitors and to ensure proper building maintenance and functionality consistent with Company EHS requirements.
• Environmental, Health, and Safety lead which ensures regulatory and non-regulatory requirements are routinely complied with, performed and recorded
• Ongoing monitoring and reporting of team metrics.
• Other duties as deemed necessary.

Qualifications

Basic Qualifications:

• Candidate must have minimum of 3 years of technical leadership experience with proven record of developing and supporting teams.
• Bachelor's degree in Project Management, Media, Computer Science, Engineering, or equivalent experience with 8 years' industry experience preferred.
• Experience in the architecture and management of IT, broadcast infrastructure and production systems.

Desired

• Strong leader with the ability to motivate employees, develop talent, tackle challenges and maintain a culture of accountability and high performance.
• Collaborative self-starter that demonstrates initiative and the desire for continuous improvement.
• Experience supporting a local News operation
• Highly customer focused with the ability to directly engage with stakeholders across all levels, set agendas, define goals and drive the conversation to achieve success.
• Ability to break down a complex problem and apply structure to make it manageable and achievable.
• Passion for learning new technologies and applying them to business challenges.
• Experience in business analysis / requirements definition and risk management
• Experience executing technology initiatives in a large matrixed environment with the ability to establish trust with stakeholders.
• Flexibility and ability to pivot from one initiative to the next, while managing multiple concurrent projects from very small to very large.
• Accustomed to ongoing reporting & documentation.
• Bilingual - Spanish language a plus!

Eligibility Requirements:

• Interested candidate must submit a resume/CV through to be considered
• Must be willing to work in Las Vegas, Nevada
• Willingness to travel and work outside standard hours, and on weekends with short notice
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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