Technology Research Analyst jobs in Springfield, MA

About American International College:

American International College is a private, coeducational institution of higher education located on a 88 acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart with a total of approximately 888,000 gross square feet. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has approximately 2200 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy.

AIC strives to create a diverse and inclusive campus community that is representative, at all job levels, of the students we serve. We are an EEO employer and we welcome applications from individuals for positions where they are underrepresented.

Job Description:

• Manages an array of data collection and analysis platforms with primary focus on Retention software/systems like AIC | Connect (Starfish). Responsibilities associated with this duty include to create and manage early alert accounts for all faculty and relevant staff; develop new innovative opportunities (e.g. implementation of tiered approach for proactive advising outreach) within the system to support persistence and completion; work with the vendor to research issues and test the functionality of the system; assist with development of training and training materials; collaborate and consult with College faculty and staff to further embed early alert functionality into their daily work processes.

• Provide data analysis and presents findings and reports regularly to the Office of Institutional Assessment, Research, and Effectiveness and academic support staff.

• Synthesizes data from separate platforms to perform predictive modeling, evaluate program performance, trend analysis, student retention, and any other data related to student success.

• Produces individual student profiles and aggregated data reports for Office of Institutional Assessment, Research, and Effectiveness staff, academic support staff/advisors, and administration.

• Communicates suggests for improving data collection and modeling strategies.

• Other responsibilities as assigned by the Director of Institutional Assessment, Research, and Effectiveness.

  
  

Requirements:

• Required Degree(s): Bachelor's degree

• Preferred Degree(s): Bachelor's degree in computer science or related field

• Required Field of Expertise: Expertise in Excel, SPS, or SQL. Minimum of five years managing database or software systems. Experience with producing detailed assessment, evaluation reports, dashboards, and data visualizations. Experience writing custom SQL reports.

• Preferred Field of Expertise: Familiarity and past work experience with student databases (e.g. Starfish, CampusLabs, Jenzabar). Experience with internal/external reporting in Higher Education (IPEDS, CDS, NC-SARA, etc.).

Knowledge/Skills/Abilities

• Fluency in high-level software and coding language.

• Ability to create strong relationships with faculty, staff, and students.

• Excellent organizational skills and planning abilities; Must be able to manage multiple and complex projects.

• Ability to work independently and as an effective member of a team.

• Excellent written and oral communication skills, and advanced computer skills.

• Proficient in the use of Microsoft Office Suite, student databases and the ability to create detailed reports, documents, presentations.

• Protect the privacy and security of data, ensuring compliance with FERPA and other regulations.

  
  

Additional Information:

Work Schedule

This is a full-time, exempt level, benefit-eligible position. Normal office hours are 8:30 a.m. to 4:30 p.m., flexible to the needs of the department.

AIC reserves the right to fill this position at a level above or below the level included in this posting.

AIC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Application Instructions:

Qualified applicants should save and submit the following documents with the online application.

• Brief cover letter
• Current resume
• Contact information for three professional references (one of which must be a current or prior supervisor)

Review of applications will continue until the position has been filled.