Technology Research Analyst jobs in Pittsfield, MA

Job Title:                   Information Technology Intern

Reports to:                 Michael Graeff

FLSA Status:              Non-Exempt

Supervises:                 N/A

Date:                           March 2024

Location:                    Great Barrington, MA

Summary:

Join our team at the American Institute for Economic Research (AIER) in an opportunity that bridges theory and practice within the IT landscape. Our collaborative environment is designed to support your growth, offering a blend of guidance, hands-on experience, and exposure to cutting-edge technologies. At AIER, we're passionate about leveraging technology to solve complex problems and improve our services. If you're eager to contribute to real-world IT solutions and develop your expertise among experienced professionals, we invite you to apply.

Essential Duties and Responsibilities:

• Duration: This is a 20-week internship
• Technical Support: Act as an initial point of contact for end-users experiencing IT hardware or software issues, offering supportive and efficient solutions under the mentorship of our IT and Security Manager.
• Troubleshooting: Utilize your problem-solving skills under guidance to identify and resolve IT and AV challenges, minimizing disruptions and learning best practices along the way.
• Network Administration: Under the supervision of our IT and Security Manager, assist with the maintenance and configuration of our network infrastructure, gaining hands-on experience in a fundamental area of our operations.
• System Maintenance: Support critical system updates, patches, and backups alongside seasoned professionals, contributing to data safety and optimal system performance.
• Documentation: Help create and maintain clear documentation of IT processes, procedures, and configurations, enhancing team efficiency and serving as a learning tool for future reference.
• User Training: Assist in conducting basic training sessions for end-users on IT tools and best practices, promoting a tech-savvy organizational culture.
• Collaboration: Engage with the IT team on various projects and initiatives, contributing your unique insights and benefiting from collaborative problem-solving and innovation.
• Research: Keep abreast of the latest IT trends and technologies, contributing to the team’s continuous improvement efforts.

Qualifications and Skills:

• Currently enrolled in, recently graduated from, or interested in attending a degree program related to Information Technology, Computer Science, or a similar field. This inclusive criterion welcomes candidates at different stages of their educational or career journey.
• A foundational understanding of IT and AV concepts, eager to expand your knowledge further.
• Innate problem-solving capabilities coupled with a keen desire to learn and adapt.
• Excellent communication and interpersonal skills, capable of collaborating effectively with both technical and non-technical teams.
• Familiarity with key technologies, including operating systems (Windows, OSX, Linux), Microsoft Office Suite, and Adobe products.
• A self-starter who thrives in both team and independent settings.

Benefits:

• Obtain invaluable hands-on experience within an in-person, office setting, applying your academic knowledge to real-world scenarios.
• Explore a diverse range of IT and AV tasks and projects, broadening your technical skill set.
• Receive mentorship from seasoned IT professionals, accelerating your professional development and networking within the field.
• $15/hour within a flexible schedule.
• This is a non-benefited position.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an em­ployee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle grasp or feel; and talk or hear. The employee must routinely lift and move equipment, run cables under desks and other normal office functions. Specific vision abilities required by this job include close vision and ability to adjust focus.

How to Apply:

Please submit your resume along with a brief cover letter explaining your interest in the IT field and how you anticipate contributing to our team.