Technology Research Analyst studies emerging trends in the information technology field and their ramifications on the organization. Educates staff on the use of new technology. Being a Technology Research Analyst ensures products and solutions are applied in a manner that maximizes their worth. Requires a bachelor's degree in area of specialty. Additionally, Technology Research Analyst is familiar with the field's concepts, practices, and procedures. Typically reports to a manager or head of a unit/department. To be a Technology Research Analyst typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Technology Analyst
Description
Technology Analyst
This position is responsible for providing business level support, ideation, enhancements, development and selection for systems and interfaces in the Customer Service Organization. Responsibilities include, but are not limited to, coordinating activities in the following functional areas: Speech Analytics, Avaya IVR/VRU Automated Phone System, Online Customer Care Self Service website, Product Portal, Property Manager Portal, CTI Screen Pops, Internal and External Self-Service Knowledgebases, Internal Websites, Employee Performance Dashboards, Power BI, DataMart, Avaya phone system, Avaya OneX Agent, Teleworking Support, Citrix Virtual Desktops, Robotic Process Automation bot (RPAs), Knowledgebase, Mobile App, Digital Assistant, Chatbot, and Avaya Workforce Optimization. This position works as a liaison between the Customer Service Organization and the Technology Organization.
RESPONSIBILITIES
JOB REQUIREMENTS
KNOWLEDGE, SILLS, & ABILITIES
Other Requirements
Alabama Power provides the valuable combination of competitive prices, reliable electricity supply and unparalleled service to 1.4 million homes, businesses and industries in the southern two-thirds of Alabama.
With 4.4 million customers and more than 46,000 megawatts of generating capacity, Atlanta-based Southern Company is the premier energy company serving the Southeast through its subsidiaries. A leading U.S. producer of clean, safe, reliable and affordable electricity, Southern Company owns electric utilities in four states and a growing competitive generation company, as well as fiber optics and wireless communications. Southern Company brands are known for energy innovation, excellent customer service, high reliability and retail electric prices that are below the national average. Southern Company and its subsidiaries are leading the nation's nuclear renaissance through the construction of the first new nuclear units to be built in a generation of Americans and are demonstrating their commitment to energy innovation through the development of a state-of-the-art coal gasification plant. Southern Company has been recognized by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer and listed by DiversityInc as a top company for Blacks. The company received the 2012 Edison Award from the Edison Electric Institute for its leadership in new nuclear development, was named Electric Light & Power magazine's Utility of the Year for 2012 and is continually ranked among the top utilities in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at HTTP://WWW.SOUTHERNCOMPANY.COM
Southern Company is an Equal Opportunity Employer (EOE) of minorities, women, individuals with disabilities, veterans and strongly supports diversity in the workplace.
Job Field: Customer Service
Job Type: Standard
Primary Location: Alabama-Metro Birmingham/Eastern AL-Birmingham
Operating Company: Alabama Power Company
Other Locations: Alabama-South Alabama-Montgomery
Job Type: Standard
Travel (Up to...): No
Work Location(s):
APC Corporate Headquarters - 600 North 18th Street (600BIRMINGHAM)
600 North 18th Street
Birmingham, 35203
Southern Division Office- Montgomery - 244 Dexter Avenue (244MONTGOMERY)
244 Dexter Avenue
Montgomery, 36104
Req ID: APC2008182
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