Technical Writing Supervisor jobs in Helena, MT

JOB SUMMARY (overview of job): The Technical Diagnostic Imaging (DI) Supervisor Leads have expertise in their respective areas and serve as the subject matter expert and go-to resource for employees in their respective areas of the department. They work in close collaboration with the DI Manager and DI Director to serve the day to day needs of the department, employees, providers, and patients. They actively perform diagnostic imaging tasks in their respective areas. The Technical DI Supervisor maintains modality regulatory requirements, trains staff, and independently performs routine and special diagnostic exams on patients of all age groups served by SPH. They will help develop, promote and execute programs, processes and functions designed to enhance the patient experience and employee engagement. They will run their respective modalities as an owner would align with the mission, vision and values.

ESSENTIAL DUTIES

• The technical supervisor must be accessible to DI to provide on-site, telephone, or electronic consultation.
• The technical supervisor is responsible for--
  • Fulfilling the requirements of the Standard Workflow and encouraging staff adherence.
  • Maintaining a quality control program appropriate for the modality to ensure delivery of high-quality images.
  • Resolving equipment problems and ensuring that remedial actions are taken, ensuring and/or performing equipment quality assurance tests, reporting malfunctioning equipment to appropriate staff and evaluating new products and equipment. Will be the liaison with both equipment vendors and Biomed services.
  • Identifying training needs and assuring that each individual performing exams receives regular and appropriate training and education.
    • Evaluating the competency of all modality staff and assuring that they maintain their competency to perform exams accurately and proficiently. The procedures for evaluation of the competency of the staff must include, but are not limited to--
      • Review of quality control records
      • Direct observation of image acquisition to review accuracy of work
      • Assessment of problem-solving skills
  • Developing and performing initial then annual staff competencies
  • Assisting with people services responsibilities, which may include interviewing and selection of new employees, staff development, providing performance feedback, resolution of employee concerns, and employee morale.
  • Assisting in interpretation of department policies and procedures and advising and updating staff on procedural changes. Identifying performance improvement opportunities within the department.
  • Monitoring inventory levels, labor productivity and assisting with managing department resources.
    • Responsible for the development of staffing schedules that are formulated in a timely manner at least a month in advance. The staffing schedules must meet the productivity standards set forth by the department budget.
  • Optimizing exam schedules to minimize service delays. This includes prioritizing the needs of the referring physicians, patients and to accommodate add-on exams.
  • Improvement of patient experience scores for their respective modality/modalities.
  • Attending and participating in departmental meetings and act as ad hoc Subject Matter Experts (SME) when called on to do so.
  • Working with the radiologists to develop, implement, change and update protocols, and ensuring compliance of staff utilizing appropriate protocols.
• Serves as a technical resource, role mode and/or preceptor for students and staff. Facilitates clinical problem solving and collaborates with other departments across the organization to provide excellent patient care.
• Oversees the maintenance of records in accordance with various regulatory agencies.
• Acts as a role model and hold staff accountable to St. Peter’s Health Behavioral Standards.
• He or she will help develop, promote and execute programs, processes and functions designed to enhance the patient customer experience and employee engagement.
• Other duties assigned by the leadership team

KNOWLEDGE/EXPERIENCE: Maintain a registry in their respective modality; and have at least 2 years of experience specific to assigned modality/modalities. The Technical DI Supervisor is responsible for oversight of the respective modality as well as scheduling, quality assurance and safety. The Technical DI Supervisor is not required to be on site at all times exams are being performed; however, he or she must be available to DI on an as needed basis to provide supervision as specified in (a) of this section.

LICENSE/CERTIFICATION/REGISTRY: Current licensure specific to modality and Montana licensure is required where available.

Aptitudes:

• Possesses cognitive, organization and emotional maturity to deal effectively with multiple tasks, stresses, deadlines, difficult situations and/or customers.
• Demonstrate ability to plan for clinical area technology advancements to keep up with the state of art in DI medicine
• Demonstrates the ability to develop and implement processes to improve overall customer satisfaction.
• Demonstrates the ability to perform method comparisons, accuracy and precision.
• Demonstrates analytical skills to evaluate capital equipment purchases and maintenance agreements.
• Demonstrates the ability to effectively manage change.
• Possesses interpersonal/communication skills necessary for effective, non-judgmental, and empathetic patient care and customer relations.
• Demonstrates openness to feedback and open to a changing environment, which requires flexibility in scheduling and department assignments.
• Demonstrates the ability to effectively and creatively solve problems with a minimum of immediate supervision.
• Demonstrates the ability to plan and use time wisely.
• Demonstrates the ability to effectively communicate with patients, families and clients that may be under physical and emotional stress.
• Demonstrates the ability to gather and exchange information effectively with nursing personnel, physicians, and customers.
• Demonstrated ability to turn abstract concepts and clinical processes into multi-disciplinary solutions with implementation into computerized system.
• Demonstrates the ability to enter data accurately using the computer.
• Demonstrates the ability to resolve electronic/ paper orders.
• Demonstrates the ability to help manage employee schedules to ensure responsiveness to physician/ patient needs and expectations while maintaining stewardship principles.

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