Technical Writing Supervisor jobs in Easton, PA

Technical Writing Supervisor supervises the daily activities of technical writers. Ensures standard documentation methods are followed by staff. Being a Technical Writing Supervisor provides guidance on writing complex technical documentations. Requires a bachelor's degree. Additionally, Technical Writing Supervisor typically reports to a manager. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Supervisor, Field Services (Technical Services)
  • Weil-McLain
  • East Stroudsburg, PA FULL_TIME
  • Supervisor, Field Services (Technical Services)
    Location:

    East Stroudsburg, Pennsylvania, United States

    Building the people that build the world.

    With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

    As part of HVAC Heating, Patterson Kelley is a leading manufacturer of commercial boilers and direct and indirect water heaters. With an over 140 year history, we provide reliable, innovative comfort solutions for hospitals, schools, military bases, and stadiums.

    How you will make an Impact (Job Summary)

    SPX is adiverse teamof unique individuals who all make an impact. As the Field Services Supervisor, you manage the field service/technical customer service team and coordinate theTechnical Service and Training/Certification activities of Boiler and Water Heater Product lines. The Field Service Supervisors also so applies knowledge for installation, service, preventative maintenance, and repair items that are sold, leased, or rented with service contract, warranty, and/or general maintenance.

    What you can expect in this role (Job Responsibilities)

    While each day brings new opportunities at SPX, your core responsibilities will be:
    1. Supervisory Leadership

    • Provide direction to a department responsible for call center technical questions, field service inquiries, and technical support of product and applications
    • Oversee the Boiler and Water Heater Technical Training Center and administer Certification and Recertification Test for Service Representative Groups
    • Provide leadership and guidance, organize the workflow of department by setting objectives, preparing schedules, and communicating objectives and progress to team
    • Provide guidance for the warranty testing and evaluating process. Assign cases to team members and review reports before being delivered to representatives

    2. Technical Excellence/Customer Support:

    • Provide technical support to engineers, sales representatives, distributors, end-users and internal departments
    • Deliver technical training support to internal team when required
    • Responsible for RMA (return merchandise authorization) process
    • Perform special project assignments assigned and/or related to the systems, policies, procedures and customer queries/problems

    3. Documentation/Communication:

    • Maintain up-to-date Technical Training Manuals and Bulletins
    • Collaborate with teams, including engineering, to understand specific technical requirements
    • Ensure prompt, accurate and consistent information is communicated to internal and external customers
    • Provide liaison support between sales and production to promote on time installations or equipment, and understanding of customer requirements

    What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

    We each bring something to the table, and we are looking for someone who has:

    Required Education and Experience

    • A minimum of a two- year Associates Degree in Engineering Technology with 5 years' experience in HVAC
    • Strong computer skills and knowledge of Microsoft Office software

    Preferred Experience, Knowledge, Skills, and Abilities

    • Minimum of 5 years' experience in troubleshooting and/or managing projects within the HVAC Industry
    • Ability to write Technical Reports for Warranty Claims
    • Computer skills in Visio and PLM/ERP that would enable successful candidate to develop spreadsheets and word documents in a clear presentable, and understandable format
    • Previous experience managing complex projects
    • Maintain a strong desire to meet or exceed customer expectations with the understanding that it must be balanced with cost and safety considerations
    • Working knowledge of cost control, managing a departmental budget and other documentation procedures
    • Knowledge of boilers, related products, controls, control wiring and systems
    • Strong problem-solving skills and the ability to think analytically
    • Excellent communication skills, with the ability to explain technical aspects to non-technical groups

    Travel & Working Environment

    • The ability to use a computer and headset to communicate, create, and access information,
    • Ability to work remotely and communicate with team members remotely
    • Valid Passport or ability to obtain passport
    • Travel is approximately 25% domestically including Canada and may include overnight stays

    How we live our culture

    Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

    What benefits do we offer?

    We know that the well-being of our employees is integral. Our benefits include:

    • Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
    • Competitive health insurance plans and 401(k) match, with benefits starting day one
    • Competitive and performance-based compensation packages and bonus plans
    • Educational assistance, leadership development programs, and recognition programs

    Our commitment to embrace diversity to build a culture of inclusion at SPX

    We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

    SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

    ABOUT SPX

    SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.

    SPX TOTAL REWARDS

    At SPX , what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

    OUR VALUES
    • Integrity
    • Accountability
    • Excellence
    • Teamwork
    • Results

    At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

    WORKING AT SPX

    Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.

     

  • 11 Days Ago

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Technical Documents Manager
  • Penn Technical Staffing
  • Allentown, PA FULL_TIME
  • A civil engineering company located in Allentown, PA is seeking a Technical Documents Manager to join their team. This person will play a key role in overseeing the production and organization of tech...
  • 8 Days Ago

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Writing Tutor - Learning Center (Bethlehem or Online)
  • Northampton Community College
  • Bethlehem, PA FULL_TIME
  • The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course ...
  • 1 Month Ago

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Microbiologist Investigator - Allentown PA
  • Advantage Technical
  • Allentown, PA FULL_TIME
  • Advantage Technical is seeking a Microbiologist Investigator for our client in Allentown, PA. Come work for one of the best global life science companies! Ready for the challenge? We are currently see...
  • 2 Days Ago

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QCC-Process Control-Metrology
  • Advantage Technical
  • Allentown, PA FULL_TIME
  • Advantage Technical is seeking a QC Coordinator (Process Control) for our client in Allentown, PA. 2nd shift: 2:00pm - 10:30pm Summary: Ensure site-specific compliance with our client's Standard Opera...
  • 11 Days Ago

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QC Coordinator (Microbiology) Allentown PA
  • Advantage Technical
  • Allentown, PA FULL_TIME
  • Advantage Technical is seeking a QC Coordinator (Microbiology) for our client in Allentown, PA. You'll get to work for one of the largest life science companies in the world! Ready for the challenge? ...
  • 11 Days Ago

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0 Technical Writing Supervisor jobs found in Easton, PA area

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Maintenance Manager
  • The Judge Group
  • Somerset, NJ
  • Do you love candy and snacks? Are you looking to join an ever evolving and rapidly growing team? PIM Brands might just b...
  • 3/28/2024 12:00:00 AM

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Manager, Clinical Quality Assurance
  • Terumo Medical
  • Somerset, NJ
  • Job Description Job Description Job Summary: Hybrid in Somerset, NJ or Elkton, MD The Manager of Clinical Quality Assura...
  • 3/27/2024 12:00:00 AM

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Project Manager-EU
  • PPL Corporation
  • Allentown, PA
  • Company Summary Statement : PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 m...
  • 3/27/2024 12:00:00 AM

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Full Time Department Manager
  • Michaels Stores, Inc.
  • Flemington, NJ
  • Store - NWK-FLEMINGTON, NJ Lead and support inventory management and merchandising standards and maintenance. Plan for a...
  • 3/27/2024 12:00:00 AM

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Project Coordinator with Clarity PPM Experience
  • PRI Technology
  • Whitehouse Station, NJ
  • Job Description Job Description Project Coordinator with Clarity PPM Experience My name is Bill Stevens and I have a new...
  • 3/27/2024 12:00:00 AM

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CRM Operations and IT Systems Associate
  • Rockwood Wealth Management
  • New Hope, PA
  • Job Description Job Description CRM Operations and IT Systems Associate Rockwood Wealth Management is an established fin...
  • 3/27/2024 12:00:00 AM

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Operations Assistant - General Operations
  • Scale Warehouse and More
  • Easton, PA
  • Job Description Job Description Do you like a variety in your workday? We are seeking an Operations Assistant to join ou...
  • 3/26/2024 12:00:00 AM

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Operations Management Internship - Summer 2024
  • SPX
  • East Stroudsburg, PA
  • Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds ...
  • 3/25/2024 12:00:00 AM

Easton is a city in and the county seat of Northampton County, Pennsylvania, United States. The city's population was 26,800 as of the 2010 census. Easton is located at the confluence of the Delaware River and the Lehigh River, roughly 55 miles (89 km) north of Philadelphia and 70 miles (110 km) west of New York City. Easton is the easternmost city in the Lehigh Valley, a region of 731 square miles (1,893 km2) that is home to more than 800,000 people. Together with Allentown and Bethlehem, the Valley embraces the Allentown-Bethlehem-Easton metropolitan area, including Lehigh, Northampton, an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Writing Supervisor jobs
$67,929 to $92,648
Easton, Pennsylvania area prices
were up 1.5% from a year ago

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